“I ordered a a pair of upper ball joints. Got them super fast. Installed them with their instructions lighting quick. And then I over torqued the zerk on one and it broke off. That was totally my fault. I freaked out and contacted them after hours. They reached back out to me, even though it was after their business hours. Shipped out a replacement the very next day. Didn’t even charge me for my mistake. I got everything I needed to fix my issue. I’m super grateful for JBA and their undoubtedly most superior customer service. They have earned a lifetime customer out of me. I will definitely be recommending JBA to all my family and friends. Thank you Marlin Gehman and JBA OFFROAD!!!!”
“Ordered a replacement ball joint for my JBA UCA that have been on the truck for 5+ years. WIthin minutes of ordering, Marlin reached out and thanked me for the order, sent tracking, AND installation instructions.
Granit, I live less than 3hrs from the JBA warehouse, but I ordered at 3pm on a Monday, and USPS had deliverd my package at 11am Tuesday morning....can't beat that!
JBA has been a great company to me and many of the Tacoma crew for years now!”
