“The wrong item was sent to me. I promptly returned it. The correct order was not offered after the return. I lost the time and opportunity to do the planned job. I had to write to get refund of shipping charges. It should have been done with the refund of the cost of the order. The tone and tenor of e-mail correspondance was not polite. It was the first time that I bought something from this merchant. I was disappointed. I doubt I would buy from them again.”
Hello Anand,
Thank you for sharing your experience with us. We sincerely apologize for the mix-up with your order and for any inconvenience this may have caused you. We understand how disappointing it can be to have plans disrupted, and we truly regret that we didn’t meet your expectations.
Your feedback regarding the correspondence has been noted, and we will strive to improve our communication in the future. We appreciate you bringing these issues to our attention.
If there's anything we can do to assist you further or address any lingering concerns, please feel free to reach out.
Warm regards,
JDS DIY Customer Care Team
