“The product arrived very well packaged and promptly so happy with the service. Sadly the product did not live up to expectations, it works a little bit but not as advertised however I will try applying it again and see if that helps.”
“Good price. Very poor customer service.
I have not received my items. Evri sent me a photo of someone else’s front door with my items left outside.
When I contacted customer services they were very rude and talked over me the entire time. I was told to contact Evri and take it up with them.
Discussed at the poor customer service.
Avoid this company and deal with someone reputable.”
“Product was as expected and arrived well packed and secure. However, I ordered on a Thursday morning and paid extra for express delivery in 1 to 2 days, but it didn't come until Tuesday afternoon. I enquired about a refund for the extra delivery charge but had no response yet.”
Dear Vincent,
Thank you for sharing your feedback with us. We're genuinely sorry to hear that your experience did not meet your expectations.
Your concerns are important to us, and we take them seriously. We are committed to improving our services and ensuring a better experience for our customers moving forward. If you could provide more details regarding your experience, we would greatly appreciate the opportunity to address it directly.
Thank you for bringing this to our attention, and we hope to have the chance to resolve your concerns.
Best regards,
JDS DIY Customer Care Team
“Brilliant service received, product price for Cuprinol decking paint was nearly half that of the big chains. Packed immaculately and received ahead of expected date. Cannot recommend enough.”
“JDS, I will definitely be using this form again. I bought 4 tins of Country shades on 3 separate orders. The delivery time was really fast . Well packed items. 5 star seller !!!!”
