“Avoid misrepresentation and holding on to your money until you start chargeback process. Will be reporting. Garvi and George between them come up with lie after lie”
Dear Reviewer,
We appreciate you taking the time to share your experience, and we're truly sorry to hear about your dissatisfaction. Your concerns regarding misrepresentation and the issues with our communication are taken seriously, and we want to address this.
Please know that we are committed to resolving any issues that arise, and we are here to assist you. If you would like to provide us with more information or reach out directly, we would be happy to help clarify and rectify the situation.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Best regards,
JDS DIY Customer Care Team
“Despite numerous emails my order has STILL not been completed. I have sent photos as requested I ordered 4 tins of Cuprinol Vermont green decking stain they sent 3 and 1 tin of brown !!!
They wanted photos WHY !!! I have requested numerous times they take the brown tin back and deliver the missing green tin but they have ignored every request asking me to send the order back but no mention of fulfilling my order. Customer service is a joke. I have asked them to contact me to organise delivery of missing tin and retrofit the other one no one has contacted me. No service very poor company”
Dear Gordon,
Thank you for getting in touch and for letting us know about the issue with your delivery. We’re very sorry for the inconvenience caused.
We’re pleased to confirm that this matter has now been resolved and a replacement has been arranged. If there’s anything further we can help with, please don’t hesitate to reach out.
Kind regards,
JDS DIY Customer Care Team
Dear Emily,
Thank you for your feedback, and I’m truly sorry to hear that you received the wrong item and didn’t get a response regarding your concerns. We understand how frustrating this can be, and it’s certainly not the level of service we aim to provide.
We appreciate you bringing this to our attention, and we are looking into the matter to ensure it doesn't happen again in the future. Please know that your input is valuable to us, and we want to resolve this for you.
If there's anything we can do to assist you further, please reach out directly. We’re here to help and hope to provide you with a better experience next time.
Best regards,
JDS DIY Customer Care Team
“You could have emailed me for the name of my house, very bad service. There are about 300 houses in Goldhanger Road, for the courier just to dump my purchase in a brown box.”
Dear Susan,
Thank you for taking the time to express your concerns, and I’m truly sorry to hear about your experience with the delivery. We understand how crucial it is to have packages delivered accurately, and the situation you described is certainly not the standard we aim for.
We appreciate your feedback regarding the lack of communication and the delivery process. Your comments will be addressed with our team to ensure we improve our service moving forward.
If there’s anything else we can do to assist you or if you have further concerns, please do not hesitate to reach out. We value your feedback and hope to provide you with a better experience in the future.
Best regards,
JDS DIY Customer Care Team
Dear Stan,
Thank you for your feedback, and I'm truly sorry to hear about the delays you experienced with your delivery. We understand how frustrating it can be when expectations are not met, especially after paying for expedited shipping.
We're continually working to improve our delivery processes and your comments are invaluable in helping us identify areas for improvement. Please know that we take your concerns seriously and will review our service partners to ensure better reliability in the future.
If there's anything we can do to assist you further or regain your trust, please feel free to reach out. We value your input and hope to provide you with a better experience next time.
Best regards,
JDS DIY Customer Care Team
“I was disappointed that after placing my order and payment, a week later I received a message informing me that the item was out of stock and I would receive a refund.
This was not the service I expected which is why I have marked the rating as poor.”
Dear Valued Customer,
Thank you for your feedback, and we sincerely apologise for the experience you've encountered with your order. We understand how disappointing it can be to find out that an item is out of stock after placing an order and making a payment.
We strive to keep our inventory updated and to communicate any issues promptly, and it seems we fell short in this instance. Your concerns are important to us as we work to improve our service.
Rest assured, your refund has been processed, and you should see it reflected in your account soon. We appreciate your understanding and hope to have another opportunity to serve you better in the future.
Best regards,
JDS DIY Customer Care Team
Dear Graham,
We appreciate you taking the time to share your experience, and we sincerely apologise for the frustration you have faced with your recent order. We understand how disheartening it is to wait longer than expected, especially during the busy holiday season.
Your feedback regarding the communication you've received is important to us, and we strive for transparency throughout the ordering process. We regret any confusion caused by the discrepancies between dispatch notifications and stock availability.
In an effort to resolve this matter to your satisfaction, we have issued a fulled refund back to your original payment method. You can expect the refund to reflect in your account within 2-5 working days depending on your bank's processing time.
If there's anything we can do to assist you further, don’t hesitate to reach out directly. We value your feedback and appreciate your patience as we work to enhance our operations.
Best regards,
JDS DIY Customer Care Team
“I placed an order
I got an email saying order dispatched
I got another email saying you’ve refunded me
I emailed to ask what’s happening……I’m still waiting”
Dear Geoff,
Thank you for your message, and I sincerely apologise for the confusion regarding your order.
I understand how frustrating it must be to receive conflicting emails and to feel left in the dark. Your experience is definitely not what we strive for, and I appreciate you taking the time to bring this to our attention.
There was a stock/supplier error which led to the item not being dispatched as expected. A full refund was processed instead.
Thank you for your patience and understanding.
Kind regards,
JDS DIY Customer Care
Dear Lewis,
Thank you for your feedback, and I’m truly sorry to hear about the delay and the unfortunate situation with your delivery.
We understand how disappointing and frustrating it can be to wait for an item only to find out it was damaged in transit. This is not the standard we aim to uphold, and your experience is important to us.
We appreciate you bringing this to our attention, as it will help us work on improving our processes. If there's anything further we can do for you or if you have any questions, please reach out to us at customercare@jdsdiy.com.
Thank you for your review.
Kind regards,
JDS DIY Customer Care
Dear Janine,
Thank you for contacting us and sharing your experience, though I am truly sorry to hear that there was a mix-up with your order.
We aim to ensure every customer receives exactly what they ordered, and it’s disappointing to learn that we fell short in this instance. Your feedback is invaluable and will help us address the issue.
Please reach out to us at customercare@jdsdiy.com so we can assist you further. We appreciate your patience and would like the opportunity to resolve this for you.
Thank you for your review.
Kind regards,
JDS DIY Customer Care
Dear Alex,
Thank you for taking the time to share your feedback, and I'm truly sorry to hear that the product did not meet your expectations.
We strive to provide high-quality products, and it's disappointing to learn that this item fell short. Your experience is important to us, and we would like to understand more about the issues you faced.
Please reach out to us at customercare@jdsdiy.com. We are here to help and would appreciate the chance to make things right.
Thank you for your review.
Kind regards,
JDS DIY Customer Care
“Bought 3 tins of paint, one was damaged in transit and had leaked about a third of it over all the packaging. Lid of tin was dented so badly that I couldn’t close it. Was advised that I would have to repackage it and tape it up, which would have involved cleaning it all so tape would stick and buying tape and new packaging to secure it, as well as the hassle of having to actually return it. Made it so difficult that it wasn’t worth the effort. I have instead transferred it into a plastic container of the same paint I had earlier purchased from B and Q.
For the few pounds I saved buying from JDS, was not worth the poor customer service I received, would def not use them again.”
Dear Yvonne,
Thank you for sharing your experience, and I’m truly sorry to hear about the issues you encountered with your recent order.
We understand how frustrating it can be to receive a damaged product and the hassle involved in arranging a return. It is not the level of service we strive to provide, and I apologize for the inconvenience you faced with our customer support.
Please know that your feedback is vital as we work to improve our processes. We hope you might consider giving us another chance in the future, as we are committed to providing a better experience.
If there's anything we can do to assist you further, please reach out to us at customercare@jdsdiy.com.
Kind regards,
JDS DIY Customer Care
“Large part of the order never delivered, I ended up paying a delivery charge for the 1 product that was delivered which I could have bought much cheaper off the shelf locally. After 2 weeks no email to say that the items were then out of stock. I will never use them again, rubbish service rubbish commication!”
Hello,
Thank you for your feedback. We apologize for the inconvenience you experienced with your recent order.
We're sorry to hear that a large part of your order was not delivered and for the lack of communication regarding the out-of-stock items. We understand how frustrating this must be and regret any inconvenience this has caused.
Please be assured that we are working to improve our service and communication. If there is anything we can do to make this right, please contact us at customercare@jdsdiy.com.
Thank you for bringing this to our attention.
Kind regards,
JDS DIY Customer Care
“Failed to deliver all of the products ordered and no proactive contact to explain why and to make good. Am still waiting to receive all of the order weeks later”
Dear Mike,
Thank you for your review. We sincerely apologise for the inconvenience you have experienced with your order.
We are actively working to resolve this issue. As you have requested a replacement for the missing items, we will process this as soon as the return is received at our facility. Alternatively, if you prefer a refund, please let us know which option works best for you.
You can reach us at customercare@jdsdiy.com. We appreciate your patience and understanding as we work to rectify this situation.
Kind regards,
JDS DIY Customer Care
Dear Salman,
Thank you for your feedback. We apologise for the inconvenience you've experienced with your order.
Upon investigation, we found that your order was returned to us by the courier due to an address issue. A refund was successfully processed on 27 September 2024 for your purchase.
If you have any further concerns or need assistance, please don't hesitate to reach out to us at customercare@jdsdiy.com.
Kind regards,
JDS DIY Customer Service Team
“Very disappointed. Had a considerable wait for my items and had to chase it up. Was then told different things:1. Items too heavy for delivery. 2. To contact Evri myself to arrange delivery (even though I had paid for delivery at time of purchase) 3. Was then told items lost in transit.
I was told I’d get a full refund. Then Evri turned up with only one item out of the 4 I’d ordered.
Very poor service. Won’t be order with anything else from your company.”
Dear Jill,
I’m very sorry to hear about your disappointing experience with your recent order. It’s clear that we didn’t meet your expectations, and for that, I sincerely apologise.
We understand how frustrating it is to deal with delays, miscommunication, and partial deliveries. This is not the standard of service we aim to provide. Your feedback is vital in helping us improve our processes moving forward.
If there's anything we can do to assist you further or address your concerns, please don’t hesitate to reach out to us at customercare@jdsdiy.com. We truly value your feedback and hope to restore your faith in us in the future.
Kind regards,
JDS DIY Customer Care
“Ordered this and it was dispatched, then returned by the courier as there was an isue with the size. I contacted JDS and asked to make sure that the item was resent and not just refunded, I was refunded and got no reply. Why send the item with a courier that either can't deliver it or not pay for the correct size?
Would have been a good saving, but ended up just being a waste of time.”
Dear Stephen,
We're really sorry to hear about the issues you had with your recent order. Unfortunately, the courier was unable to accept the item due to its size, which is why it couldn't be delivered. We did our best to inform you about this situation and issued a full refund as soon as possible.
We understand how frustrating this must have been and truly apologize for the inconvenience. We appreciate your patience and understanding.
Kind regards,
The JDS DIY Customer Service Team
Drogi Grzegorzu Buczek,
Dziękujemy za pozostawienie recenzji i zwrócenie uwagi na ten problem. Zauważyliśmy, że wspomniałeś o otrzymaniu uszkodzonej przesyłki. Właśnie wysłaliśmy do Ciebie e-mail w celu rozwiązania tej sprawy i pomocy w naprawie problemu.
Doceniamy Twoją współpracę i czekamy na możliwość rozwiązania tej sytuacji.
Z poważaniem,
Zespół Obsługi Klienta JDS DIY
“I purchased a product which was advertised as Sadolin UV extra protection however when it arrived its was just the extra protection not UV.
I emailed immediately to be told it was sent as the product advertised had an incorrect bar code and SKU ref.
I assumed the UV product was not available but this was in deed not the case! This product was available and I was advised to reorder!!
Various emails sent and I was offered a discount but i think I should have been sent the correct product to replace the incorrect product sent.
All the emails just seemed to say the error was not yours which I fail to see
Too much hassle to keep fighting for the correct product”
Dear Sara,
Thank you for your feedback. We sincerely apologise for the inconvenience you experienced with your order. We understand your frustration regarding the incorrect product being sent and the subsequent hassle in trying to resolve the issue.
As a gesture of goodwill, we offered a partial refund which you accepted. However, we acknowledge that this situation was less than ideal, and we appreciate your understanding and patience throughout the process.
Your feedback is valuable to us, and we will use it to improve our service and prevent similar issues in the future. If there is anything else we can do for you, please do not hesitate to reach out.
Best regards,
JDS DIY Customer Support
“Item was sent out and then returned by the courier as it was too big, very strange as the item wasn’t that big. I’m guessing JDS might have not paid for the correct size. I received an email saying very sorry, we aim for good customer service (standard email) etc… but I was just refunded without the option of the item being resent to me. The item is still available to buy! Not the greatest customer service!!”
