Hi Michael!
Thanks for posting your review, we do appreciate all the feedback we can get.
We're sorry to hear the Pot XL did not meet your expectations but what you describe could be because of not having a good mix when scooping because of the smaller powder going to the bottom of the bag.
For that reason, we advise shaking the bag thoroughly before use and scooping from the bottom upwards to get a good mix.
If you have tried this and still do not like the product, I checked the order, you are still within the 30-days for our money-back guarantee. If you want to make use of that, feel free to check in with our customer care team through Live Chat or love@jimmyjoy.com.
Hi Valentina,
Thanks for posting your reviews!
A shame to hear the Pot XL did not do it for you, the complaint you have about it is something we heard before. It may be because of the flavouring sinking to the bottom of the bag and we always advise to shake the bag thoroughly before scooping from the bottom upwards to make sure you get the full mix in there. Feel free to try it that way to see if the lack of taste was because of that. If you still do not like the product, feel free to check in with us on our Live Chat or on love@jimmyjoy.com for the options within our 30-day money-back guarantee.
<3
We're sorry to hear that the taste of our product wasn't to your liking. We understand that everyone has different preferences when it comes to food and taste, and we're always looking to improve our products. If you'd like to give us more feedback on what you didn't like about the taste, we would greatly appreciate it. We also offer a 30 day satisfaction guarantee, so if you're not completely satisfied with your purchase, please reach out to our customer service team and we'll do our best to make it right for you.
