“Again, I got back to Jimmy Joy after years of consuming Huel. I had tried the Mushroom Risotto in the past and it was your best flavour imho. Now it's kind of tasteless, unfortunately. It still delivers what's necessary which is the whole point of these meals, but it lacks flavour :(”
Hi Giovanna,
Thanks for leaving the reviews on the Plenny Pots you tried, after being away a while (welcome back!).
Sorry to see it was not a complete jackpot in this case, but the feedback is very much appreciated.
Please know, we offer a money-back guarantee and in this case it would also apply on the items reviewed if you feel that is warranted. You are invited to check in with the customer care team for it through a reply to this message, a new one to love@jimmyjoy.com or by opening a Live Chat from our website.
Thanks for giving it a second shot! <3
“This is my Go-to on nights when I can't be bothered to cook. This is very creamy, and not spicy (I add some black beans in chilli which makes it perfect)”
“Schwierig. Es ist klar, dass man von einem Instant Gericht nicht erwarten kann, dass es wie ein frisch gekochtes Gericht daherkommt. Aber von einem Risotto hat es sehr wenig, denn die Konsistenz ist nicht sämig. Auch der Geschmack überzeugt mich so nicht - es fehlt eine gewisse Würze. Ich werde es in Zukunft pimpen mit Brühe, Kräutern, Gewürzen, ua.”
Hi Lisa!
Thanks for leaving your review here, we are sorry to see it was not completely to your expectations.
Yes, you can of course add things to it, but if you feel this should fall under the money-back guarantee, please reach out to our customer care team for that through a Live Chat from the website or an email to love@jimmyjoy.com.
Thanks for giving it a shot! <3
“Horrible flavour and the grains stay hard even cooking on the hob for half an hour. Not quick and just the most awful flavour, tastes like a very cheap cup a soup.”
Hi Claire,
We’re really sorry to hear about the flavour and texture issues you experienced. That’s not the experience we want for you as we aim for a 5-star experience.
We offer a 60-day money-back guarantee for any product you’re not happy with. If you’d like a refund, please start a live chat on our site, or email love@jimmyjoy.com and we’ll help right away.
With love <3
“Not a patch on a close rival we all know (rhymes with “fuel”), tastes too synthetic and I was gutted to receive a large bag instead of portion sachets, I didn’t expect that. Using a scoop and having to measure it out is messy.”
Hi Melvyn,
Thanks for sharing your feedback, and we’re sorry to hear the Mushroom Risotto didn’t meet your expectations. We understand the issues you mentioned about taste, packaging, and preparation.
If you’d like, you can take advantage of our 30-day money-back guarantee for a refund or exchange. Please send your order number and details to love@jimmyjoy.com or reach us via Live Chat on our website, and we’ll help right away.
With love <3
