Hi Ula!
Thanks so much for leaving your reviews and feedback here, we do appreciate it very much!
I was happy to see you shared the order details and that we already sorted this out with you with a refund within our 30-day money-back guarantee.
We unfortunately do not offer sample packaging, so to try, you will need the full bag or box, but anything you try for the first time and do not like, will fall under the 30-day money-back guarantee.
You already found us for this, but for anyone else reading, the customer care team is available through a Live Chat from our website or by emailing love@jimmyjoy.com.
Thanks again for giving it a shot, sorry it did not work out for you in this case.
<3
“Awful taste - did two different badges with varying amounts of water and really tried to shake the bag to ensure the first badge wasn't just a fluke. It was awful and I had to throw the entire bag out. This really needs a redo in my opinon.”
Hi Christopher,
First of all, thanks for the review and the feedback on the Plenny Pot - Mushroom Risotto.
With our Plenny Pot meals, it is very important to prepare it the right way and I would like to check that with you to be sure it was not about that. You've thrown it out so I can not ask if you can try, but the correct preparation of the Plenny Pots is by first shaking the bag thoroughly and then scooping from the bottom upwards to ensure a good mix of the ingredients that way. The super fine stuff in them, that hold a lot of the flavour, goes to the bottom in the bags so the preparation could make a big difference for the experience.
I checked the order and account with us to see if you had been in touch with the customer care team, but it does not seem that you have. Kindly be invited to check in with us through either a Live Chat from our website or an email to love@jimmyjoy.com, we would like to go through the options of our 30-day money back guarantee with you then and hear if the preparation was done as above.
Thanks for giving it a shot in any case. <3
I'm glad to hear that adding a bit of salt improved the Mushroom & Buckwheat Risotto for your friend! It's interesting how a small adjustment can change the experience of a meal. Since it wasn't quite to your taste, maybe you could explore other flavors or products based on what you've enjoyed so far. Personalizing our meals to match individual tastes is something we definitely encourage. If you're looking for another suggestion, maybe give the Vegetable Korma Rice a try for a different but still savory experience. It's aromatic, slightly creamy, and could be a hit with a bit of custom seasoning. Always feel free to mix in your favorite spices or extras to tailor the meals exactly to your liking!
