“Didn't receive a scoop. Poured out every bag into bowls and there was none there. Support said they would send another and closed the ticket. I haven't received further communication or shipment.”
Hi there,
Thank you for bringing this to our attention. We're really sorry to hear that your experience with the Plenny Shake wasn't smooth due to the missing scoop. It’s important to us that you have everything you need to enjoy our products, and it's frustrating to hear that communication fell short due to a mistake on our end.
Please buy one on your next order and send your order number to us at love@jimmyjoy.com, we will refund it for you.
In the meantime, here are some tips for you:
- you can weigh the powder with a scale. 96-100 grams is 400 Kcal. if you know how much you want to eat, you can easily measure it.
- 96-100 grams is also 7,5 tablespoons.
- or filling up the shaker with powder to just below the 200ml mark provides approximately a 400 Kcal meal.
With love <3
“Convenient and healthy. I have it on busy mornings where I don’t have time or energy to make breakfast.
The banana and strawberry tastes fine (for a shake).”
Hi Sami!
Ahhhhw, sorry to hear that is the case for the Plenny Shake Active's you tried with your first order.
Thanks for taking the time and effort to leave your feedback here though, we appreciate it as it allowed us now to follow up on it for you as well.
We offer a 30-day money-back guarantee on what you try the first time with us, so I will refund your full order based on that, you will have it back shortly.
For future reference, you can contact our customer care team for these things directly as well. A Live Chat option is available from the website and you can email us on love@jimmyjoy.com as well.
Thanks for giving it a shot <3
“I have the big shaker and instead of 2 scoops, I make 3 scoops shakes.
All the tastes I tried are fantastic, but the orange and strawberry are the best. The taste of the banana one is good, but not at the top.
So convenient and good.”
