Hi Dan!
Thanks for placing your review and feedback here, as well as for the Shaker in another review, much appreciated!
We were sorry to learn that you did not like the Plenny Shake Active - Vanilla you tried with your first order.
Checking the account history, I do not see you reached out to us for the options within our 30-day money-back guarantee and would like to invite you to do so through the Live Chat option on the website or by emailing us at love@jimmyjoy.com. We will gladly check that for you and sort that out and would of course like to hear from you what exactly you did not like so we can maybe take this into account going forward.
<3
“Decent enough shakes, but the company just doesn't seem to care about its customers.
Jimmy Joy made a random charge to my credit card, but insisted I must be mistaken when I informed them of this. After canceling my subscription altogether and some back and forth they acknowledged a mistake was made, but I never heard from them again (the charge eventually fell through a month later).
Another example: they had supply chain issues last year, but instead of informing customers customers before ordering they simply shipped a subpar product with a note that you can always return the product if you don't like. Sleazy business practices...”
Thank you so much for taking the time to provide feedback about your experience with Jimmy Joy. We understand your frustration with being charged for something you did not order and apologize for it, however, this is about a refund and we indeed did the refund, but your bank showed it as a reservation. In the end it was automatically solved, but unfortunately, it was not really our issue, but it seems to be a bank issue.
We do apologize for any supply chain issues you experienced, as well as the lack of communication to our customers. We deeply value your feedback and appreciate you giving us the chance to make things right with you. Please let us know if we can do anything to make things better.
