Hi Tatiana!
Thank you for leaving your review on the Shakes you tried in your first order with us, much appreciated!
We are sorry to hear that you did not like the taste of the two you tried, but thanks for giving it a shot of course. I did not see you checked in with our customer care team yet, but since you shared the order details, I was able to refund you for the Shakes in the order right away from within our 30-day money-back guarantee, you will have that back shortly.
You are of course very welcome to try out other flavours or products with the same guarantee.
The Bar you tried from the supermarket should not have been hard at all, I think they may have stored them too cold in that case but it's an easy solve with a few seconds in the microwave to soften them up, maybe that will still allow you to enjoy them.
For future reference, you can check in with our customer care team for these things through the Live Chat option on the website or by emailing us at love@jimmyjoy.com.
<3
