“Insanely easy to mix compared to other brands, however specifically the Wildberry flavour tastes quite artificial to me, which was a surprise as this is the currently "recommended" flavour on the site and is supposed to be more natural than the competition.
I'd steer clear of Wildberry personally, hopefully the other flavours are more natural tasting.”
Hi Darko!
Thanks a lot for leaving your feedback and reviews, we appreciate it very much.
Sorry to hear this Caramel Sea Salt Shake as well as the Wild Berries one you tried were not to your liking.
You shared the email address in the details, but I was not able to find an order connected to that. As I would like to look into the option for the 30-day money back guarantee we offer, I would like to invite you to check in with our customer care team for that. You can reach us through the Live Chat from the website or by emailing us at love@jimmyjoy.com.
We look forward to speaking to you, we will gladly look into the options to set you straight for these items mentioned above.
Thanks for giving it a shot <3
Hi Rune!
Thanks for taking the time to review our Plenny Shake Wild Berries though it did not reach your expectations. We hope you get to try new flavours that you will like.
Thanks again for your honest review.
<3
“Never recieved the item.
It's too hard for Pierre to find out what happened with the parcel. I orderen it on 25/2, it's 14/3, still waiting for Pierre to reply, still no products in my hands.”
Hi M,
Thanks for posting your review here and sorry to hear about the experience you had with the contact.
Clearly not the intention from our end as you will understand it has caused us additional work and costs as well, we are not in any way trying to be in the way of a solution but there are processes to be followed and we can only ask you for your understanding when that prevents us from pushing a solution. We understand you wanted something right then and there, but that is not always an option.
Checking back on the situation through the contacts you had with us, I can only offer apologies for the inconvenience this has caused you. I see the order was refunded when we could eventually and you noted to never order with us again, a choice we can of course understand when it was an experience like yours.
We wish we could have done more or of course even avoided the situation that resulted in this, but we hope you understand we did all in our power for you at that point as was noted by my colleague several times.
In any case, we thank you for giving us/it a shot and hope to welcome you back at a later stage still but as said, we understand if you would not.
All the best
Hi M,
Thanks for posting your review here and sorry to hear about the experience you had with the contact.
Clearly not the intention from our end as you will understand it has caused us additional work and costs as well, we are not in any way trying to be in the way of a solution but there are processes to be followed and we can only ask you for your understanding when that prevents us from pushing a solution. We understand you wanted something right then and there, but that is not always an option.
Checking back on the situation through the contacts you had with us, I can only offer apologies for the inconvenience this has caused you. I see the order was refunded when we could eventually and you noted to never order with us again, a choice we can of course understand when it was an experience like yours.
We wish we could have done more or of course even avoided the situation that resulted in this, but we hope you understand we did all in our power for you at that point as was noted by my colleague several times.
In any case, we thank you for giving us/it a shot and hope to welcome you back at a later stage still but as said, we understand if you would not.
All the best
Hi Ghub!
Uh oh, this is not the number of stars we like to see :( Thanks for letting us know how you feel about our Plenny Shake Wild Berries though I'm sad to see it did not live up to your expectations. However we have a solution for you with our 30-day money back guarantee. Hit us up at love@jimmyjoy.com to know more.
Thanks for giving it a try!
<3
