“The Personalization was incorrect, and No one reviewed it before shipping it out. I contacted your c/s and they did a stellar, exceptionally professional job, had the piece remade and showed the highest level of care and professionalism. Made me a satisfied ongoing customer!”
“So you did as I ordered. Black embroidery that I presumed would go on charcoal bag. I missed that you would do on black part of bag. A hard stop when ordering black on black , would be a good idea. Otherwise nice old school bag”
