“Wanted a new backpack for work. I measured my computer carefully and saw that it should fit in the backpack according to the measurements stated on the website. When the backpack arrived it was too small. If I was to keep the backpack, the fabric had to be stretched out to fit my computer. So I decided to returned it.
Sad since it's a standard sized Dell laptop which a lot of companies use, but it's hard to find a good looking backpack that it fits in.”
Hey Madeleine,
thank you for your honest feedback – and we're really sorry the Bergen Pro didn't work out for you. 😔
We completely understand how frustrating it must be to carefully check the measurements, order with confidence, and then find out the fit isn't quite right in practice. That's not the experience we want for you, and your feedback is something we'll definitely pass on to make sure our product descriptions are as accurate as possible. 🤍
We're glad to hear the return went smoothly, and we hope you'll give us another chance in the future – maybe with a Piece that's a better fit for your everyday work needs. 😊 If you'd like a recommendation, our Customer Care Team at service@kapten-son.comwould be happy to help you find the right match!
We hope to convince you of a 5 ⭐ next time!
Kind regards,
Your Kapten-Family
“The website mentions that a 16 inch laptop will fit but it is a verrrry tight fit. Do not recommend getting this backpack if you need it for a laptop that's larger than 15 inch. Other than that, it's a pretty backpack that has plenty of compartments. Do keep in mind that the top part of the bag is made out of something that resembles synthetic leather so pilling might become an issue after longterm usage.”
Hey Kapten,
thank you for your detailed and helpful review of the Bergen Pro All Black! 😊
We're glad to hear you love the design and the compartments – that's always great to read! 🤍 Your feedback about the laptop compartment being a very tight fit for 16 inch devices is really valuable, and we'll make sure to pass this on so we can improve the product description on our website to set clearer expectations.
We also appreciate the heads-up about the synthetic leather top panel – honest long-term feedback like this helps us and future customers a lot!
We hope to convince you of a 5 ⭐ next time!
Kind regards,
Your Kapten-Family
