Hey Kapten,
thank you for leaving a rating for your Bali Medium All Black. 😊 We're sorry to see you weren't fully satisfied — we'd love to find out what went wrong so we can make it right for you! 🤍
Feel free to reach out to our Customer Care Team at
service@kapten-son.com
and we'll be happy to help.
Kind regards,
Your Kapten-Family
“The padding on the back isn’t thick enough so it literally feels like you’re carrying a rock. It’s definitely not for an everyday work backpack! Don’t make the mistake I made. This doesn’t even stand up right. The marketing and the idea was good but upon receiving it, I’ll have to take a loss”
Hey Kapten,
thank you for your honest feedback – we're sorry to hear the Bali Medium didn't live up to your expectations. 😔
We completely understand your frustration, especially when you were hoping for an everyday work companion. The comfort and functionality of our Pieces matter a lot to us, and feedback like yours helps us keep improving. 🤍
Since you're not happy with the backpack, you're of course welcome to return it through our online store. Our Customer Care Team at service@kapten-son.com would also be happy to help you find a Piece that fits your needs better – whether that's something with more padding or a more structured design for daily use. 😊
We hope to convince you of a 5 ⭐ with the right Piece for you!
Kind regards,
Your Kapten-Family
