“Love my custom made jewelry! At first there was a very small issue with my order (which was my fault) but the customer service was amazing and helped resolve this. I can’t wait to wear my beautiful necklace”
“Bought a Lola necklace for my sister for her birthday and she is in love with it! The quality is beautiful and being able to inscribe your own designs is a really lovely personal touch. Very happy with Kellective by Nikki! x”
“I found the service not helpful at all, the product I ordered has already rusted after 2-3 days of having. Did not even get to wear it, I will not be recommending this business to anyone and I will be leaving negative feedback on social media as offering a 20% discount is not A sufficient resolution. I have already heard 2 other negative experiences aswell so it must be a trend.”
Hi Angela, thanks for your feedback. I've reviewed your communication with us and can see that you actually incorrectly ordered silver when you meant to order rose gold and this was your main point of disappointment. As per our email we offered you a 20% off discount to reorder in the colour that you initially meant to order in.
Please understand we cannot remake a product that we made correctly as there's no way of us knowing that you wanted another colour.
I can confirm though that your silver necklace will not rust as it's not a metal that rusts. It can tarnish though which can be easily clean with the polishing pad we provided. We also have some videos of how to clean silver on our social media. Kindest, Nikki
