“After wearing the necklace 24/7 for 210 days (30 days past warranty) the necklace broke. I contacted customer service and they aren’t willing to assist. I don’t take pleasure giving a small business a negative review, but I’m extremely disappointed with the quality.”
Hi Stephanie, thank you for your feedback.
We're so pleased to hear you loved your necklace enough to wear it 24/7 for over 6 months 💛 Our pieces are made for regular wear, but like all dainty jewellery, they do need a little care and rest along the way.
Our 6-month warranty covers manufacturing faults, and from what you've shared, it doesn’t sound like this was a fault but rather wear over time. We appreciate you taking the time to share your experience.
