“Thank you Team KBN for organising my new chain after damage caused by wrestling 3y.o grandson!! Wonderful help organising replacement and super quick turn around. My very special necklace was back in no time.”
“I absolutely loved how quick KBN was in returning my necklace to me all fixed up with everything else I wanted extra on it. I confuse them with what I wanted, but they were quick and responsive and asking me and making sure it was exactly what I wanted and I really appreciate that.”
“Absolutely loves items but I’ve had to replace the chain twice in 15 months, unfortunately keeps falling apart.
Customer service advised me the 180 day warranty is not valid unless it was the clasp.
Was also told my only option is to continually buy a new chain every 6 months when they break
Super disappointing as I loved the pieces but I’m not spending $70 every 6 months to replace it.”
Hi Chrissy, thank you so much for your feedback.
We always aim to be as clear as possible with our warranty and care information, and I just wanted to gently clarify a couple of things that appear to have been misunderstood. Our 180 day warranty absolutely covers manufacturing faults in the chain, jump rings, and clasp. It’s not limited to just the clasp. In your case, both breaks were mid-chain and outside the warranty window, and unfortunately gold-filled chains can’t be repaired when one of the mid-chain links has broken.
No where have we said you’ll need to replace your chain every 6 months, we completely understand that wouldn’t be a fair expectation. We simply offer a discounted chain replacement option to help customers keep enjoying their jewellery well beyond the warranty period.
Kindest, Asha
“I love my new chain I had replaced . I ordered a new and different chain for my pendant .I sent it to get fixed .KBN kept me updated about my pendant arriving safely and when it was coming back to me . I love the chain it's so so nice and really strong aswell .
Really happy once again with KBN . Thank you for your customer service and beautiful jewellery . I get compliments every time I wear it .
Thankyou.”
