“Absolutely loves items but I’ve had to replace the chain twice in 15 months, unfortunately keeps falling apart.
Customer service advised me the 180 day warranty is not valid unless it was the clasp.
Was also told my only option is to continually buy a new chain every 6 months when they break
Super disappointing as I loved the pieces but I’m not spending $70 every 6 months to replace it.”
Hi Chrissy, thank you so much for your feedback.
We always aim to be as clear as possible with our warranty and care information, and I just wanted to gently clarify a couple of things that appear to have been misunderstood. Our 180 day warranty absolutely covers manufacturing faults in the chain, jump rings, and clasp. It’s not limited to just the clasp. In your case, both breaks were mid-chain and outside the warranty window, and unfortunately gold-filled chains can’t be repaired when one of the mid-chain links has broken.
No where have we said you’ll need to replace your chain every 6 months, we completely understand that wouldn’t be a fair expectation. We simply offer a discounted chain replacement option to help customers keep enjoying their jewellery well beyond the warranty period.
Kindest, Asha
“I love my new chain I had replaced . I ordered a new and different chain for my pendant .I sent it to get fixed .KBN kept me updated about my pendant arriving safely and when it was coming back to me . I love the chain it's so so nice and really strong aswell .
Really happy once again with KBN . Thank you for your customer service and beautiful jewellery . I get compliments every time I wear it .
Thankyou.”
“I got a necklace over a year ago that I wear everyday, all day. It hasn’t tarnished and looks just as amazing as it did when I got it.
Unfortunately my toddler ripped the chain. Kellective by Nikki made the repair process so easy. They sent me an email when they received my broken necklace, I got an email when it was done and shipped back to me and it was delivered in their cute little boxes. LOVE their jewellery so much”
