“This stunning necklace broke within 24 hours of wearing it. I made contact with the team, and they graciously replaced it without a second thought. Beyond my fondness for the necklace, it's the team's swift and caring response that truly warms my heart. This necklace now carries an even deeper sentiment, knowing the love and dedication woven into its creation, and the top-tier customer service that accompanies it.”
Hi Jena, I just wanted to reach out and thank you for your kind review and your patience. Every aspect of our products are made/put together in our office and while my team are amazing and very talented, there will always be an element of human error and honestly I'm just grateful for customers like yourself when, on the rare occasion, there is an issue show us grace and patience. Thank you so much. Nikki
