“Very hard to do up so my daughter lost one of the pendants . Then the other pair I sent to the uk for my sisters 60th birthday . She followed the instructions and one went in and closed ok the second one as she opened it it snapped
I will be emailing a compliant with photos as I'm really upset about it”
Hi Sally,
Thank you so much for your feedback. We’re really sorry to hear this – especially with such special gifts.
The instruction card is included as these aren’t traditional hinged hoops – they’re designed to gently twist open and closed, not pull apart – which helps keep them secure once in place. These hoops are very popular, so it sounds like your sister may have received a faulty pair. We’d be more than happy to replace the earring for her, just reach out to our team!
Kindest, Ella
“Hope snapped in half when putting them on have tried to fix it but I can't be fixed. I am very saddened buy this due to these being a gift and centermental meaning
Naomi”
Hi Naomi, Oh we're so sorry to hear this has happened with your new earrings – that’s definitely not the experience we’d expect. If you’d like to send us an email, we’ll absolutely sort out a replacement for you.
Thank you, Nikki
“Bought these for my daughter for Christmas. I know that she will love these. They are very cute and very much her style and I am so pleased with them. Thank you”
“I have purchased a few pieces from kellective by Nikki now and they are always amazing. Great quality and make for the perfect, personalised, special gift!”
