“My necklace was absolutely divine on arrival. I am so pleased with the look and treasure the 4 pendants! I love the little gold balls on the chain. Unfortunately after not even a week of wearing the necklace has broken. A link seems to have somehow detached. There was no memorable snag that should have caused the breakage. I have no idea if I was grabbed at by a child at some point which fractured something and then it later broke or what happened but I am left feeling devastated not knowing how / if it can be fixed.”
Hi Emily,
We are so sorry to hear that. Please reach out to our Customer Care team to arrange for a replacement chain.
hello@kellectivebynikki.com.au
xx Nikki
Posted 1 year ago
Hi Emily, Oh I’m sorry to read this! With less than a weeks wear it sounds like you received a chain with a manufacturing fault. If you can email us, we’d love to replace this for you. Nikki xx
