“I was very disappointed with the mystery gift. Although it was meant to be worth $50, it looked cheap. The earrings were U-shaped, about the thickness of a sleep. After wearing them for 10 minutes, they fell out of my ears. Having previously purchased two necklaces, I expected better quality and design.”
Thank you for reaching out to us. The mystery gift you received is one of our top-selling products, which many of our customers have enjoyed, and like all of the pieces here at KBN made only with high quality materials. We always aim to share delightful surprises, and it’s unfortunate that this one didn’t resonate with you. I'm sorry you've ben left feeling disappointed, but we truly appreciate your feedback.
“I got the horse shoe rose gold earrings. The rest of my order were rose gold and I was excited to have a colour I would wear. I had been eyeing them off”
Hi there! I'm sorry you received 2 of the same, we have approx 10-12 products that we use for this gift, so there is a chance you'd receive the same item. It's a lucky dip!
