“Just like customers in the previous reviews, I am disappointed with this product. It seems it arrived almost empty, whenever I try to use it, a minimal amount of the product comes out and, like this, there is practically no tinting effect of my eyebrows.”
Hi,
We’re sorry to hear you’re having trouble with our Fluffy Brow Filler. The formula is designed so the brush picks up a small amount of product for an even, foolproof application – never too much at once. The more you use it, the softer the texture becomes and the easier it is to apply.
Our tip: start at the tail of your brow and brush a few times against the hair growth towards the nose to coat each hair with the creamy wax texture and eco-fibres for volume and density. Then brush back in the direction of hair growth to shape and define. You can repeat this as needed to build up the colour.
If you’re still not happy with the result, please reach out to hi@kessberlin.com.
Best
Kess Berlin
“Very nice color and brush, but it was very dry. Dry to the point I might get in touch with customer service and ask if it’s supposed to be like this?”
Hi Nora,
thanks for your feedback!
We're sorry to hear that you're having trouble with the Fluffy Brow Filler. The formula is designed to work with the brush so that only a small amount of product is applied evenly for a natural look. With continued use, the brush picks up more product, and the texture becomes smoother and easier to apply.
For best results, try brushing against the direction of hair growth first to coat each hair, then brush back in the natural direction to shape and define your brows. You can repeat this process to build intensity.
If you’re still having difficulties, feel free to reach out to hi@kessberlin.com, and we’ll be happy to assist you!
Kind regards,
Kess Berlin <3
