Hi Manon,
thank your for your feedback!
We are very sorry, that you haven't received your order. If you still haven't received it, we would kindly ask you to contact our customer service. You can reach them at hi@kessberlin.com. Our colleagues can assist you best with that problem.
Thank you!
Kess Berlin
Hi and thank you for your feedback!
We are very sorry to hear that you had to wait so long for your order.
This is not the experience we want for our customers and we would like to apologize to you.
You can also reach out to our customer service hi@kessberlin.com. They are happy to help!
Kind regards,
Kess Berlin
“i really like the products, blush, highlighter and lip balm are super pretty. but the duo stick case disappoints me a bit, the blush and highlighter often fall out of the case.”
Hi Marleen,
Thank you for your message. We sincerely apologize for the significant delay you experienced with your order. This is certainly not the standard of service we strive to offer our customers. Upon reviewing your order, we see that it has now been confirmed as delivered.
Should you wish to discuss any form of compensation, please do not hesitate to contact us directly at hi@kessberlin.com. We are here to assist you.
Thank you again for your valuable feedback.
Kind regards,
Kess Berlin
Hi Nicole,
We’re very sorry to hear that your order has not yet arrived and for the long delivery time you’ve experienced. This is not the experience we want for our customers. Please reach out to us directly at hi@kessberlin.com so we can assist you personally and help resolve this as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Kess Berlin
“I have purchased almost everything from Kess Berlin and if you are a person that cherishes anything synonymous to natural,elegant,sophisticated,ageless and with an outstanding quality,well,you have found your brand.Well done Kess team!!!
*btw,I would give ten stars(and not just 5) for the lip liner and the lip oil jam combo.”
Hi Marjolein,
Thank you so much for taking the time to send us your feedback.
We understand that experiences with our mascara can vary, and we take your comments seriously. We understand your disappointment and would like to find a solution together. One option could be to lightly powder the skin under your eyes. You can also always contact our customer service at hi@kessberlin.com if you have any further questions or concerns.
Warm regards from Berlin,
Kess Berlin
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