“I like how easy the products are to use, i apply my makeup very early in the morning and i only have 15 minutes to get ready. I never have to worry about applying too much blush because the shades melt into my skin and they look natural and last all day!”
“One of the refills was broken 😞 I sent them a photo with no response also the information is not clear that at the first buy it’s not including a brush if it had been clear I would have ordered 1 refill and a brush”
Hi Dorthe,
We’re really sorry to hear that your order hasn’t arrived yet – we completely understand how disappointing that must be. If you could email us at hi@kessberlin.com with your order number and any tracking information you have, we’ll investigate right away and do everything we can to get your order to you as soon as possible.
Thank you for your patience.
Kess Berlin
Hi Karen,
We’re so sorry to hear you haven’t received your order yet! That must be frustrating.
Could you please email us at hi@kessberlin.com with your order number and any tracking details you might have? We’ll look into it immediately and make sure your order gets to you as quickly as possible.
Best
Kess Berlin
Hi Jenny,
We’re really sorry to hear that! Please drop us a message at hi@kessberlin.com – we’d love to share some tips and help you get the best results with the product.
Best wishes
Kess Berlin
“Love the brand identity! And the way I can “make” my own makeup products so that they fit well into my makeup routine.
Some products do seem a little cheap in their packaging and pigmentation, so I’m a little nervous to try other products than the ones I bought already”
Hi Solvej,
thank you so much for your lovely feedback – we're so happy to hear you’re enjoying the brand concept and the flexibility of creating a routine that suits you!
We're sorry to hear that some packaging and pigmentation didn’t quite meet your expectations. Your input is super valuable and helps us improve – we’ll definitely pass it on to our product team. If you're ever unsure about a product, feel free to reach out to hi@kessberlin.com – we’re happy to advise and help you find the perfect fit!
Best regards
Kess Berlin
“I am not a make up person. For years I wasnt using any and this is because i didnt really know how, and all the different things i needed to put on my face overwhelmed me! When i saw Kess Berlin products i thought I could give it a try! The easiness i can fix my make up in the moning, the smoothness of the products, the way they fill in my face left me more than happy that I decided to give them a try! I love the diverse nature of the products and in how many ways I can use them ! I will choose Kess again and again!”
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