Hi Karen,
We’re so sorry to hear you haven’t received your order yet! That must be frustrating.
Could you please email us at hi@kessberlin.com with your order number and any tracking details you might have? We’ll look into it immediately and make sure your order gets to you as quickly as possible.
Best
Kess Berlin
“Love the brand identity! And the way I can “make” my own makeup products so that they fit well into my makeup routine.
Some products do seem a little cheap in their packaging and pigmentation, so I’m a little nervous to try other products than the ones I bought already”
Hi Solvej,
thank you so much for your lovely feedback – we're so happy to hear you’re enjoying the brand concept and the flexibility of creating a routine that suits you!
We're sorry to hear that some packaging and pigmentation didn’t quite meet your expectations. Your input is super valuable and helps us improve – we’ll definitely pass it on to our product team. If you're ever unsure about a product, feel free to reach out to hi@kessberlin.com – we’re happy to advise and help you find the perfect fit!
Best regards
Kess Berlin
Hi Elly,
Bedankt voor je eerlijke feedback!
Onze Brow Styler is een zorgvuldig ontwikkeld product met hoogwaardige ingrediënten, geproduceerd in Duitsland – dat zie je helaas ook een beetje terug in de prijs.
Als je vragen hebt of twijfelt of het product bij je past, stuur ons gerust een berichtje via hi@kessberlin.com – we helpen je graag! 💌
Lieve groet
Kess Berlin
Thank you for your feedback! We're glad to hear that you like the color. However, we're sorry to hear that the eyeliner feels dry and is difficult to apply. This could be a sign of a faulty product, and we want to make sure you're completely satisfied. Please feel free to contact our customer service at hi@kessberlin.com, and we'll be happy to assist you with a replacement or solution.
Kind regards,
Kess Berlin
Hi dear Meike,
oh no, we’re so sorry to hear that you’re not 100% happy with our products. Please don’t hesitate to reach out to our Customer Care Team at hi@kessberlin.com – they’ll be happy to help you out!
Sending lots of love from Berlin,
Your Kess Team
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