Hi Nicole,
We’re very sorry to hear that your order has not yet arrived and for the long delivery time you’ve experienced. This is not the experience we want for our customers. Please reach out to us directly at hi@kessberlin.com so we can assist you personally and help resolve this as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Kess Berlin
“I was not satisfied with the skincare-products (the blush and the CC cream), the texture could be improved and the color of the CC cream is not fantastic.”
Hi and thank you for reaching out.
We’re sorry to hear that you weren’t fully satisfied with our blush and CC cream!
The CC cream is designed to be a light base rather than a full-coverage product, but we totally understand that preferences vary.
If you’d like, feel free to reach out to our Customer Care Team at hi@kessberlin.com, and we’d be happy to assist you further!
Best,
Kess Berlin
“I really like the products. But, my second order took 3 weeks to arrive. And then I got a completely different product so something went very wrong. I only got an automated AI response to my complaint so far.. so no resolution yet. That is why I give only 2 stars”
Hi Miranda,
we’re so sorry to hear about your experience! 😔 During the holiday season, shipping can sometimes take longer than expected, and we truly apologize for the inconvenience. I checked, and I can see that our Customer Service team has already sent out a replacement package for you.
We hope this resolves the issue, and we’d love to make it up to you! If there’s anything else we can do, please let us know.
Warm regards,
Your Kess Team
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