“One of the refills was broken 😞 I sent them a photo with no response also the information is not clear that at the first buy it’s not including a brush if it had been clear I would have ordered 1 refill and a brush”
Hi Dorthe,
We’re really sorry to hear that your order hasn’t arrived yet – we completely understand how disappointing that must be. If you could email us at hi@kessberlin.com with your order number and any tracking information you have, we’ll investigate right away and do everything we can to get your order to you as soon as possible.
Thank you for your patience.
Kess Berlin
Hi Jenny,
We’re really sorry to hear that! Please drop us a message at hi@kessberlin.com – we’d love to share some tips and help you get the best results with the product.
Best wishes
Kess Berlin
Hi Manon,
thank your for your feedback!
We are very sorry, that you haven't received your order. If you still haven't received it, we would kindly ask you to contact our customer service. You can reach them at hi@kessberlin.com. Our colleagues can assist you best with that problem.
Thank you!
Kess Berlin
Hi and thank you for your feedback!
We are very sorry to hear that you had to wait so long for your order.
This is not the experience we want for our customers and we would like to apologize to you.
You can also reach out to our customer service hi@kessberlin.com. They are happy to help!
Kind regards,
Kess Berlin
Hi Marleen,
Thank you for your message. We sincerely apologize for the significant delay you experienced with your order. This is certainly not the standard of service we strive to offer our customers. Upon reviewing your order, we see that it has now been confirmed as delivered.
Should you wish to discuss any form of compensation, please do not hesitate to contact us directly at hi@kessberlin.com. We are here to assist you.
Thank you again for your valuable feedback.
Kind regards,
Kess Berlin
Hi, we are really sorry!
That really shouldn't be the case—our standard is for every order to arrive smoothly. Please reach out to hi@kessberlin.com, and our customer service team will be happy to assist you. We're truly sorry for the inconvenience!
Kind regards,
Kess Berlin
“Please see my review about my experience withCC Cream Light.
I had Kess as a serious company and the quality control in the production and package is causing prejudice. There is no control. I bought a product that wasn't in the tube as "promised" by Kess.
No one buys a product with the aim to find the package in this case the tube already used and empty.
Hope you give the best attention to this matter.
Regards,
Maria Ferreira
Thank you for your attention”
“I didn't receive my order, they delivered to the wrong address or person and I got no reply from the customer service. It was my first orderand I was enthusiast but will not buy again and will not recomend it either.
It says, as the attachment I am sending here, that it was receved yesterday by A PERSON AUTHORIZED. authorized by who ?? Where is the name of this person ? Where is the signature of this person ? I wan my money back and never buy again from Kess Berlin.”
Hi dear,
thank you for your feedback!
We are very sorry to hear that you have not received your order.
Please feel free to contact our customer service hi@kessberlin.com. I am sure our customer service will find a solution for you asap.
All the best,
Kess Berlin
06.11.2024
Kess Berlin
hat eine Bewertung von 3.9
Basierend auf 81 Bewertungen
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