Hi Jenny,
Thanks so much for your feedback! For the best, smooth, blended finish, the choice of application method can make a big difference, and we’d be happy to share some tips.
Feel free to email us at hi@kessberlin.com so we can look into this together.
Best,
Kess Berlin
Hi and thanks for your lovely feedback!
If the refill doesn’t click in properly, try leaving the transparent caps on while pressing it firmly until you hear a click. Before closing, twist the blush all the way down to avoid smudging. Sometimes a bit more pressure is needed at first.
If it still doesn’t work or you think the product is faulty, please contact hi@kessberlin.com. We’ll be happy to help!
Best,
Kess Berlin <3
