“I am almost through half my box of the trial strips package and have yet to get a reading outside of the error message. I have my strips filled to the brim per the instructions with my blood but still keep getting an error message. So far I am really not impressed with Keto Mojo and wish I could just return my starter kit if it's not going to give me any readings. I can't tell where I am in ketosis or if I am even there yet. Sigh. Very disappointed.”
Hi Carmen,
Thank you for providing us with feedback on your experience. We really appreciate you taking the time to comment and allowing us to respond. We are so very sorry you are getting errors. Our goal is to provide you with solid information that will help you out with testing.
The E-F error means can mean that the strip did not get enough blood in it to give you an accurate reading.
E-F is a fill error and in your review you mentioned that you filled the strips to the brim. Since we are not sure what you are doing it is very hard to help troubleshoot. A fill error can be too much blood also or if blood is applied before the strip is put into the meter.
We have reached out to you to help via email. We want you to know that our customers are our number 1 priority. Testing your blood at home is not particularly user-friendly, and it does take practice. Many people that learn how to use these meters are being taught in a doctor's office. Ordering them online makes it a bit more tricky. We created a series of great instruction videos and have one that is solely dedicated to getting good blood flow.
While we know the how-to videos help most users to understand the testing protocol, they don't work for everyone.
We have put together a support team that is not only ketogenic, but also keto trained and super friendly! They have walked many users, like yourself, that were just as frustrated, through the testing process and now they are all happy testers! No other company has put more time and attention to supporting its users than Keto-Mojo. We pride ourselves in it. We hope you are able to respond to our email so we can help you get up and running like a pro! We're always here to help.
“Very disappointed in the bluetooth unit! I tried over 1 hour to sync with the app. Nothing worked. Based on most reviews, syncing is the problem. As far as the kit goes, it is as described. I feel that Keto-Mojo would do their customers a favor and address all of the customer feedback.”
“I already had the previous version with the Bluetooth adaptor but I really wanted the ease of the integrated Bluetooth. I gave my previous meter to my husband for occasional use and I'm using the integrated one now twice a day. Its so much easier and quicker! Even if you already have an older one, I still recommend you splurge a little and get the one with integrated Bluetooth!”
