“I think the monitor and glucose strip worked well and I am satisfied with them. However I really feel like I was given a bad batch of ketone strip because I got an error on all but 4. When I contacted the company regarding the matter I was instructed to review the instructions again. But I was able to get a successful reading 14 times so I think It was not human error. I understood the instructions.”
“The readings were all over the map. 5 strips, 5 completely different results. Washing/sterilizing hands prior to testing had no effect. Same finger, different finger, shaking hand, you name it. One strip I'm anemic, the next, I'm not. One strip I'm diabetic, the next I'm not. I repeat: 5 strips, 5 COMPLETELY different results. I don't trust this meter and/or strips.”
Hello Lawrence!
Thank you for providing us with feedback on your experience. We are so sorry you are having doubts about the accuracy of our meter. We really appreciate you taking the time to comment and allowing us to respond. Our goal is to provide you with solid information that will help you out with testing.
Your message is saying that you are getting variances. Variance, in-home meters, is something that can happen. Without knowing your test results and your testing protocol, it is impossible to tell why you are getting a wide range of variances with your readings.
When you take multiple glucose tests in a short amount of time, the test results often vary. Blood is dynamic and therefore one will never get the same amount of molecules (ketones and glucose) in each sample of blood, hence such variances in your readings.
Also, if the readings are taken from different fingers, the change in the fluids between the finger regions fluctuate, which can also result in varying test results.
Finally, blood glucose changes rapidly, so if you test a few minutes apart, you can get different results.
Regardless, our meter gives superior results despite these conditions. The FDA allows a 20% variance for test results, the Keto-Mojo meter outperforms the Federal Standards and the more modern ISO:15197 standard for Europe--all from 1 microliter of blood (that is 1/5th of a drop)!
We tried to reach out to you via email, but we are not sure you received it. We want you to know that our customers are our number 1 priority. Testing your blood at home is not particularly user-friendly, and it does take practice. Many people that learn how to use these meters are being taught in a doctor's office. Ordering them online makes it a bit more tricky. We created a series of great instruction videos. You can find those here: https://keto-mojo.com/pages/videos-guides
While we know the how-to videos help most users to understand the testing protocol, they don't work for everyone. That is why we have several ways to contact our Customer Support team. We have put together a support team that is not only ketogenic, but also keto trained and super friendly! They have walked many users, like yourself, that were just as frustrated, through the testing process and now they are all happy testers! No other company has put more time and attention to supporting its users than Keto-Mojo. We pride ourselves in it. You can reach us by telephone at 800-513-1965, by email at groove@keto-mojo.com, or by chat right here on our website. We hope you are able to contact us so we can help you get up and running like a pro! We're always here to help.
~Erika
Customer Support
“Works great and I like knowing what’s going on in my body. (Tip for new users who are impatient like me and don’t read through all of the instructions-when you test ketones, let the meter switch from “CH” to the code number before adding blood to the strip! I wasted five strips right away because I didn’t wait for it to set up..sadness)”
“I wish it wasn’t like a car and if you want to hook it to an app you need to buy an adapter. Why can’t it be included? It works well for what I need it to do”
“Good kit, and contains all the supplies needed for startup. I'm not diabetic, and will be using the glucose strips much less frequently than the keto strips. I appreciate the ability to buy the bulk of those supplies separately.
The meter has worked well for me, and helped me understand my progress in the "keto world."”
