“Excelent service, good deal, the meter is very friendly to use and the strips for ketones and blood sugar are easy to use. I repurchased the strips again.”
Hello Frank!
I am so sorry to hear you are having issues with your lancet device and meter. We are here to help you every step of the way! We sent you this in email, but we aren't sure you received it. Can you tell me what is happening with your lancet device and meter? We need as much information as possible to help you get up and running like a pro! Testing your blood at home is not particularly user-friendly, and it does take practice. Many people that learn how to use these meters are being taught in a doctor's office. Ordering them online makes it a bit more tricky.
We created a series of great instruction videos and help docs for our customers. You can find those here:
Here is a link to our Video Resources: https://keto-mojo.com/pages/videos-resources.
Here is the link to our updated Testing Protocol: https://keto-mojo.com/pages/how-to-test-your-ketone-and-glucose
and here is a link to our searchable Helpdocs/FAQs: https://help.keto-mojo.com/
While we know the how-to videos help most users to understand the testing protocol, they don't work for everyone. That is why we have several ways to contact our Customer Support team. We have put together a support team that is not only ketogenic but also keto trained and super friendly! They have walked many users, like yourself, that were just as frustrated, through the testing process and now they are all happy testers! No other company has put more time and attention to supporting its users than Keto-Mojo. We pride ourselves in it. Please feel free to call us at 800-513-1965 or send us an email at groove@keto-mojo.com. I know we can get you comfortably testing with your meter and getting good test results in no time. We want to help you. :)
Kindly,
Erika
KETO-MOJO
Customer Support
800.513.1965
keto-mojo.com | #KetoMojo #WhatsYourMojo
Diet Doctor rates Keto-Mojo THE BEST KETONE METER on the market
“I rated it as a three, acceptable. The issues that lowered a better rating are as follows.
It is a dual test meter, two test strip cannisters, however it has a loop for only one, the other has to free float.
The meter has a nice shape for the hand, however it is not easily captured by the loop in the case, esp using only one hand.
Need to work a little on the pricing of the strips, still use my old one touch Verio for the majority of my glucose measuerments for cost reasons. I have been using a 14 day free style libre for sugar measurements and stiking my finger for comparison, only once in a while use the mojo, when I also grab a ketone measurement.”
