Hi there!
Thank you for your brilliant 5-star review. We’re glad to hear the Palma Duo Set – Protective Cover is still fine after 3 years in the sun, and we’re sorry the hail storm caused damage. If you need any assistance in the future, please feel free to get in touch with the team. Here's to a fabulous summer :)
Kind regards,
Team Palma
Hi Marian,
Thanks for sharing your feedback. I’m sorry to hear you find the Palma Duo Set protective cover expensive. We’ll pass your comments on to the relevant team.
If you’d like us to review options or any current promotions, please contact our customer service team with your order number or Proof of Purchase.
Kind regards,
Team Kettler
“The cover will probably be fine, but I did not realise that a duo set cover was just 1 cover not both covers. The picture shows 2 chairs so I assumed there were 2 covers. £100 for 1 cover seems a lot!”
We’re sorry for the confusion about the Palma Duo Set Cover. .
Please contact our customer service team - Sales@Kettler.co.uk - FAO Kat, with your order number or Proof of Purchase, and we can investigate this further for you to check you have the right item.
Kind regards,
Team Kettler
“We have had to buy a new set of covers after the ones we brought 2 years ago have become so damaged by sunlight they have become fragile resulting in many rips and effectively now leaking all over the covers and frame. We have had to gaffer tape them for the last few months. During Oct to Apr they are also covered with a tarp to keep the harsh winter weather off them. COME ON KETTLER PRODUCE A DECENT LONG LIFE COVER”
Hi Cheryl!
Thank you so much for your fantastic 5-star review of the Palma Duo Set – Protective Cover! We’re really glad to hear that you’re loving the cover. Your satisfaction means the world to us! If you need any further assistance or have any questions, please feel free to let us know.
Best wishes,
The Kettler Team
Hi Sheena!
Thank you for your fantastic 5-star review of the Palma Duo Set – Protective Cover! We're delighted to hear that you find the quality and fit to be just right. Your satisfaction means the world to us! If there's anything else we can do for you, don’t hesitate to reach out.
Best wishes,
The Kettler Team
“When we originally bought the Palma Relaxer Chairs over 4 years ago we bought the covers which sadly had started to break up so needed a new set. They originally were out of stock but informed by Kettler that they would be available in October so ordered a new set.
If they last as long as the original ones I will be very pleased.”
Hi Stuart!
Thank you for your wonderful 5-star review of the Palma Duo Set – Protective Cover! We're so glad to hear that you decided to replace your covers after four years. It's great that we could assist you in getting a new set just in time for October. We truly hope these new covers perform just as well as the originals. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Best wishes,
The Kettler Team
Hi Martin!
Thank you for your wonderful 5-star review of the Palma Duo Set – Protective Cover! We're delighted to hear that it fits great and is just what you were looking for. Your satisfaction means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out.
Best wishes,
The Kettler Team
