Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,493 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

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“I purchased a Cora dining set online. After 7 months I noticed the finish was flaking off and the table was twisting. I contacted Kettler and asked how to treat the table and chairs and they advised me that no products were needed, but the table top has twisted and will send a replacement. So far I have had 3 replacement table tops and 4 replacement chairs! The new table top which is 6 months old is falling apart, I have contacted Kettler and now they are saying I have to treat my table and chairs every six months, which is completely different to what I had previously been advised. I’m my experience Kettler are selling poor quality products at premium prices. I would advise against purchasing from Kettler.”

Helpful Report

Posted 2 months ago

Good afternoon John Thank you for taking the time to leave your review. I’m genuinely sorry to read about your experience and the frustration this has clearly caused you. All of our outdoor wooden furniture, including the Cora range, is supplied with clear care and maintenance guidance. As with any outdoor wooden product, ongoing maintenance is essential due to constant exposure to the elements. Without appropriate care, natural weathering can occur, including movement, warping and changes to the surface finish. We do offer a dedicated range of care and treatment products that are specifically designed to protect and prolong the life of our wooden furniture, and these are recommended as part of regular upkeep. Where these products are not used, deterioration over time is unfortunately unavoidable and not indicative of poor-quality materials, but rather the natural behaviour of wood outdoors. I am sorry if there was any confusion previously regarding care advice provided, and I appreciate how conflicting information would be disappointing. Our intention is always to support customers in getting the best possible lifespan from their furniture. If you would like us to review your case again or discuss suitable care options moving forward, we would encourage you to contact our Customer Services team directly, who will be happy to assist. Thank you again for your feedback.

Posted 2 months ago

“We ordered the Freeport 6 seater dining set in August. When it arrived only 4 of the chairs were able to be assembled, the other 2 were faulty. Over the past 2 months we have had 4 more deliveries of replacement chairs/parts and each has been faulty in some way. We now have the issue rectified, but it should not take 2 months and 14 chairs to get 6 chairs that are not damaged. I would not purchase a Kettler product again, and would actively discourage others from using this company.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about the experience you’ve had with your Freeport dining set. This is far from the level of quality and service we aim to deliver, and we completely understand how frustrating it must have been to receive multiple faulty parts and to wait so long for a full resolution. We’re pleased to hear the issue has now been rectified, but we appreciate that the process should not have taken as much time or as many replacement chairs as it did. Your comments have been shared with our quality control and logistics teams so we can investigate what went wrong and ensure improvements are made to prevent this happening again. If there is anything further we can do to support you, or if you would like to discuss this in more detail, please feel free to contact our Customer Services team directly at sales@kettler.co.uk and we will be more than happy to help. Thank you again for your feedback, it truly does help us improve. Kind regards, Kettler Customer Services

Posted 4 months ago

“We purchased an egg chair April '24. We therefore purchased the Kettler cover last Summer to get us through the winter period. We put the cover on the other week to discover two holes where the top of the egg chair has pushed through. Totally ruined and not waterproof anymore. Clearly a manufacturing fault. At £90 a cover, we cannot purchase one per year! That's 9% of the chair cost each year for a cover. I emailed Kettler and their response 'Our covers are only covered under the warranty for 12 months so your cover would be out of warranty, as the chair is now discontinued the cover is also'. They did recommend where I could buy another cover though. Yay for me!”

Helpful Report

Posted 4 months ago

Hi Victoria, We’re very sorry to hear about the issues you’ve had with the egg chair cover and the resulting damage. This is not the experience we aim for, and we understand how frustrating it must be, especially given the cost and the expectation of a durable cover. We’ve noted your feedback and will be sharing this with our quality and product teams to investigate what went wrong and how we can prevent it in the future. While the cover is typically subject to a 12-month warranty, we’d like to look into any possible options for you given the circumstances. If you’d like us to review this further or discuss potential next steps, please contact our Customer Services team directly at sales@kettler.co.uk FAO Kat and we’ll do our best to assist. Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to make this right. Kind regards, Team Kettler

Posted 3 months ago

“Very helpful agent Kat Woods Customer Service Agen. She located the part I was missing. Thank you!”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your fantastic 5-star review! We’re thrilled Kat could help you locate the missing part, we ill pass on your kind words. If you need anything else, we’re always here to help. Best regards, The Kettler Team

Posted 3 months ago

“Was looking for spare leg for outdoor Kettler Table. Holly was so helpful and the warehouse had a replacement and now sending it to me in Dublin Ireland. Thanks Holly was sorting this out and helping me much appreciated”

Helpful Report

Posted 6 months ago

Hi Norah, Thank you for the fantastic 5-star review! We're delighted Holly could help you locate the spare leg and get it sent to Dublin. We will pass on your kind words to Holly. If you need anything else, we're always here to help. Kind regards, The Kettler Team

Posted 3 months ago

“Many thanks to Kettler’s customer service who have provided us with parts to repair our parasol well past the warranty period. We can now continue to enjoy our parasol. Great customer service from a great company.”

Helpful Report

Posted 7 months ago

“The top of our Kettler mesh table rusted over its third winter outside. Kettler accepted the situation without any complaint and offered us a full replacement under the 3 years warranty, which hadn't long to run. We were sent a full, new replacement table and the old table was collected by the deliverers and taken away. The whole process was very impressive. We bought a new Kettle parasol to compliment the new table and to show our support as we were so well treated.”

Helpful Report

Posted 7 months ago

“We had an issue with our outdoor dining table. Kettler responded quickly to our problem and offered a refund or a replacement table. They kept us up to speed with the processing of the order for the replacement and subsequent delivery. The replacement was easy to assemble and is very stylish. We found their customer service to be very caring and supportive.”

Helpful Report

Posted 7 months ago

“I purchased a Kettler Menos balcony half parasol and the accompanying balcony parasol base 20kg. The parasol is super tall, taller than any other I have ever had. The base, whilst heavy to move, does not adequately support the parasol. It tips over with barely a light breeze, rendering it useless. I have emailed Kettler to try and get some help with this but two weeks later they have not replied. Terrible service.”

Helpful Report

Posted 8 months ago

“I reached out for a solution to our parasol and Neil in the sales support team immediately arranged for a replacement nut and bolt set to be sent out. I was delightfully surprised by his diligence; thanks again for sorting Neil.”

Helpful Report

Posted 8 months ago

“Fantastic customer care. Very helpful and very quick to respond.”

Helpful Report

Posted 8 months ago

“We are still awaiting this product”

Helpful Report

Posted 9 months ago

“Good products and fairly priced”

Helpful Report

Posted 9 months ago

“Excellent product garden sofa and table and super customer service Had an issue with one piece and this was resolved quickly and efficiently with no fuss Company made sure my concerns were dealt with promptly and properly Highly recommended premium products but worth it for comfort and build”

Helpful Report

Posted 9 months ago

“Product arrived without pre-drilled holes to assemble chairs. Tried to get replacement but between poor customer service communication and delivery issues i have given up. Almost 4 weeks trying to arrange. Painful overall experience.”

Helpful Report

Posted 10 months ago

“Well designed garden furniture, which looks good as well as comfortable to use.”

Helpful Report

Posted 10 months ago

“Having recently purchased a new Kettler outdoor dining set which included seat cushions and parasol, but I decided to get some extra seat cushions. The ordering was simple and arrived very quickly. I was kept up to speed with the delivery situation and my cushions arrived safely as expected.”

Helpful Report

Posted 10 months ago

“Purchased a dining table and chairs, also, a corner sofa set. Great quality and looks good. Gave 3 stars as purchased in a sale and 2 days after receiving there was another £400 reduction in the bank Holiday sale. Gutted.”

Helpful Report

Posted 10 months ago

“The item, an umbrella was fine when it actually got delivered but the delivery update information and progress was poor. A after a few days after placing the order and not heard anything sent an email for an update just got an automated reply stating because it was nice weather they are busy, next day at 8am out the blue the umbrella turns up!”

Helpful Report

Posted 10 months ago

“Still awaiting advice after sending photos to Sales@kettler.co.uk”

Helpful Report

Posted 10 months ago

Kettler is rated 4.4 based on 2,493 reviews