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Kettler Reviews

4.4 Rating 2,069 Reviews

85 %

of reviewers recommend Kettler

Company Reviews

Product Reviews

4.4

Based on 2,069 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 28th December 2023

Kettler 5 star review on 28th December 2023

Kettler 1 star review on 8th October 2023

Kettler 5 star review on 2nd August 2023

Kettler 5 star review on 23rd June 2023

Kettler 5 star review on 17th May 2023

Kettler 5 star review on 9th January 2023

49

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So unimpressed with Kettler. Ordered two Cora chairs which arrived without fixings. Despite numerous contacts with the seller and them contacting Kettler the fixings have not been sent. Today I received a packet with 11 screws - each chair needs 12!! and no washers or allen key. Hopeless service.”

Posted 1 day ago

“A good price for the seat cover. Fast and efficient service.”

Posted 1 day ago

“I find the covers only last one season and then they go brittle and crack. Love the furniture and want to protect it...so every other year I'm spending £160 on getting new covers!”

Posted 2 days ago

“Great product and great customer service”

Posted 2 days ago

“Excellent quality products Prompt delivery”

Posted 2 days ago

“I have had Kettler furniture for years and have never had any issues. Great quality products. My last order of 3 garden lights had 1 light missing. This is not Kettler but TNT who only delivered 1 of 2 boxes. Still waiting for box 2”

Posted 2 days ago

“Very good quality garden cushions bought to replace others I’ve had years. Parasol sturdy easy to open and shower proof so much better than competitors we looked at. Just wish we could get round back cushions. Stock seems low and not easy to get more if needed at a later date. Delivery quick and well packed.”

Posted 2 days ago

“poor quality-very suprised”

Posted 2 days ago

“Fantastic well made products and super easy to assemble. The quality is fantastic. I bought a very large corner sofa and side table set, as well as two loungers. I wasn’t sure about purchasing the white aluminium set at first, but then decided that the cushions which were advertised as mouse grey, were more likely to go with my surroundings as I have a vast light coloured patio. The cushions, in fact, are exactly as I had been wanting - a pale warm stone/taupe colour and look so stylish. I already had a cover to protect it and just as well, as we’ve had some storms recently. I would recommend purchasing a cover. It’s still new, so I don’t know how well it’ll fare, but my guess is it’ll be very durable. It also arrived in a matter of days!”

Posted 2 days ago

“We have had the corner seats for several years now and needed a new cover which was easy to order and at a good price point which is appreciated as want to look after our initial investment and have guests enjoy and admire. Thank you”

Posted 2 days ago

“I have bought a Large Kettler Cora,Corner Sofa about 4 yeras ago , the legs have deterioratedand and rotted, the coffee table had to be replaced twice and the replacement has rotted and is now looks terrible. The first purchase was 2 large Cora chairs like the corner sofa ,quite large and comfortable , the legs have rotted and will need a joineer to replace . One of my last purchases was a 4 or 6 seater Cora table with 4 rope chairs, the table is twisted and seperating at every joint , the legs have rotted and will need repairing , my very last purchase of funriture was a kettler cora round side table , that has rotted and will require some soert of repair . The finish on all of this range is poor for outside furniture , all joints that are exposed seem to gape after a very short time . As you can see i have invested a lot of money into this range. On a positive side the cushions are easy to look after and are very generous and comfortable . I cover all my furniture up every year with double protection .”

Posted 2 days ago

“Very good service”

Posted 2 days ago

“Not cheap but much better quality than anything else that’s out there.”

Posted 2 days ago

“The container leaks everywhere! Poor quality.”

Posted 2 days ago

“Some outdoor furniture products require at least annual refinishing, which was not clear at time of purchase. The products required to do this maintenance are only available from Kettler and not from normal (even Kettler) stockists. They are premium priced. Their on-line ordering system is well-nigh dysfunctional - slow dispatch, incomplete labelling causing delivery issues. Simple product took several attempts and several weeks for delivery. Neither Kettler nor its delivery agents actively monitor and progress delivery.”

Posted 2 days ago

“Prompt delivery”

Posted 4 days ago

“Can't complain about delivery time and the product is of good quality”

Posted 1 week ago

“I ordered it, it arrived what more is there to say”

Posted 1 week ago

“Bought items on line which was fine and delivery was scheduled. Missed the delivery as no time slot given on the day. Ch old not get hold of TNT / FEDEX to rearrange delivery do I think you need to look at that as the delivery let you down for me - otherwise excellent!”

Posted 1 week ago

“Wrong items delivered but customer services were excellent and the correct items will be delivered shortly”

Posted 1 week ago

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Kettler is rated 4.4 based on 2,069 reviews