Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful agent Kat Woods Customer Service Agen. She located the part I was missing. Thank you!”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your fantastic 5-star review! We’re thrilled Kat could help you locate the missing part, we ill pass on your kind words. If you need anything else, we’re always here to help. Best regards, The Kettler Team

Posted 10 months ago

“Was looking for spare leg for outdoor Kettler Table. Holly was so helpful and the warehouse had a replacement and now sending it to me in Dublin Ireland. Thanks Holly was sorting this out and helping me much appreciated”

Helpful Report

Posted 1 year ago

Hi Norah, Thank you for the fantastic 5-star review! We're delighted Holly could help you locate the spare leg and get it sent to Dublin. We will pass on your kind words to Holly. If you need anything else, we're always here to help. Kind regards, The Kettler Team

Posted 10 months ago

“Many thanks to Kettler’s customer service who have provided us with parts to repair our parasol well past the warranty period. We can now continue to enjoy our parasol. Great customer service from a great company.”

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Posted 1 year ago

“The top of our Kettler mesh table rusted over its third winter outside. Kettler accepted the situation without any complaint and offered us a full replacement under the 3 years warranty, which hadn't long to run. We were sent a full, new replacement table and the old table was collected by the deliverers and taken away. The whole process was very impressive. We bought a new Kettle parasol to compliment the new table and to show our support as we were so well treated.”

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Posted 1 year ago

“We had an issue with our outdoor dining table. Kettler responded quickly to our problem and offered a refund or a replacement table. They kept us up to speed with the processing of the order for the replacement and subsequent delivery. The replacement was easy to assemble and is very stylish. We found their customer service to be very caring and supportive.”

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Posted 1 year ago

“I reached out for a solution to our parasol and Neil in the sales support team immediately arranged for a replacement nut and bolt set to be sent out. I was delightfully surprised by his diligence; thanks again for sorting Neil.”

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Posted 1 year ago

“Fantastic customer care. Very helpful and very quick to respond.”

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Posted 1 year ago

“Good products and fairly priced”

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Posted 1 year ago

“Excellent product garden sofa and table and super customer service Had an issue with one piece and this was resolved quickly and efficiently with no fuss Company made sure my concerns were dealt with promptly and properly Highly recommended premium products but worth it for comfort and build”

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Posted 1 year ago

“Having recently purchased a new Kettler outdoor dining set which included seat cushions and parasol, but I decided to get some extra seat cushions. The ordering was simple and arrived very quickly. I was kept up to speed with the delivery situation and my cushions arrived safely as expected.”

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Posted 1 year ago

“Fast delivery - quality product”

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Posted 1 year ago

“A parasol at a great price, arrived quickly, easy to set up and great quality.”

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Posted 1 year ago

“Excellent website to be able to order spare parts - sent promptly and delivered quickly”

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Posted 1 year ago

“Very good products will last for years. Customer service on latest order very good.”

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Posted 1 year ago

“Good quality just what we wanted with no fuss installation and looks great with our garden furniture.”

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Posted 1 year ago

“Great Company to deal with. Always responsive, very pleasent staff. And do what they promise.”

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Posted 1 year ago

“Easy to order. Very good delivery.”

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Posted 1 year ago

“Excellent product & quick delivery service”

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Posted 1 year ago

“First class outdoor garden furniture. Delivered on date stated it would be. I am that satisfied I have ordered more of the same furniture and will be delivered this week!”

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Posted 1 year ago

“I have been kept informed regarding my purchase which is due to be delivered tomorrow”

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Posted 1 year ago

Kettler is rated 4.4 based on 2,495 reviews