“The bung didn't fit my mesh table however the customer support I received via email was excellent. I was given a potential solution to soften the bung and a refund if this didn't work. I subsequently shaved a bit of the plastic away and it fits perfectly.”
Hi there!
Thank you for your review of the Parasol Bung for Mesh Table. We’re glad the customer support was excellent and that you found a solution that works for you. If you need any further assistance, feel free to reach out!
Kind regards,
Team Kettler GB
Hi Margaret,
I’m sorry to hear the parasol bung hinge feels flimsy and may not be durable. We want to help resolve this.
If you’d like us to review this for you, please contact our customer service team - Sales@Kettler.co.uk - FAO Kat, with your order number and we’ll explore a suitable solution as quickly as possible.
Kind regards,
Team Kettler
