“I purchased a 50th birthday candle for a friend as I wanted a quality personalised product. Whilst I loved the fragrance and colour of the candle (velvet rose and oud) the personalised label was not to a good standard - the text was very small and did not ‘stand out’ - whilst I understand that the length of the message would affect the text, I used similar characters as the one advertised. It was the name that could barely be read. I did contact customer care and had a quick response (thank you) but I was just told that the text varies from product to product (a bit of a disappointing response given the cost of the candle!). I think the personalisation of a candle is a great idea but given my experience, and the cost of the candle, I would not purchase another.”
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