“This thermometer and app combo is a sleep-deprived-parent-of-sick-kids dream come true. The app is everything I've ever wanted in an app to help me track an illness in my kids. I've always used paper in the past to track temperatures and meds, but this app makes it incredibly quick and easy to track symptoms as well. My youngest got a mild upper respiratory virus a few days after I received the Kinsa Smart Ear Thermometer, and I was able to confidently ditch my paper and pen notes and rely on the app to track temps, symptoms and meds. The ability to set reminders was really helpful as well. The app even suggested when to call the doctor and when a visit was recommended based on temps and symptoms. This is a five star user friendly, attractive, and bug-free app. I'm pretty tech savvy, but you absolutely do not need to be in order to use them. It is very user friendly. It even tracks Covid risk in your area.
The thermometer reads quickly, and I love that it doesn't create plastic waste (or extra cost!) with those disposable covers our other ear thermometers use. It's amazing that it seamlessly syncs the temp reading into the app! If I could give it six stars, I would! I love it so much that I'll add one to every baby shower gift I give going forward.
Thank you so much to the Stellar Parent Panel for giving me the opportunity to try this thermometer in exchange for my honest review!”
“This is the third Kinsa Thermometer I have owned since the original stick thermometer for the iPhone. This thermometer is pretty handy. Quick accurate readings and the App keeps track of your temperatures. Highly recommend this thermometer.”
“This thermometer makes life so much easier with out toddler. There get the little guy to sit Still while we used a traditional thermometer was all but impossible. I love how you also have the app connected so you can see trends of illness. It helps keep things in perspective. This company stands by their product if there are issues and that is something I truly appreciate in this day and age.”
Hi Gregory! If your Smart Ear is always giving low readings like this, it's usually caused by some dirt or debris which has gotten stuck on the sensor.
If there's anything that blocks the sensor from getting a line of sight to the ear canal, it can produce the always-low readings you mentioned.
The best way to fix this is to clean the sensor window with a cotton swab and alcohol (see kinsa.help/SmartEarAccuracy) and to use the proper technique of straightening the ear canal to get the best readings possible. (see the video at kinsa.help/SmartEarTechnique)
But if neither of these help, we definitely want to know! Send us a quick note at kinsa.help/ContactUs and we'll do whatever it takes to make this right for you.
- The Kinsa Customer Happiness Team
Hello! We're so sorry your Smart Ear died on you like this. We stand behind every thermometer we make and we'll absolutely make this right for you.
It's hard to say without seeing what you're seeing, but this could be a fluke failed firmware update. If you haven't already, please try replacing the batteries.
If that doesn't fix it, go into your Kinsa app > Settings > Smart Ear > Thermometer Recovery > Follow the on-screen instructions.
And if that still doesn't fix it, let us know at kinsa.help/ContactUs and we'll take care of you!
- The Kinsa Customer Happiness Team
“In the first three months I used it 2 to 3 times daily. Except for the first two readings, none since even approached average ie: 98.6.
The 11:00 p.m. often read 93.4! I spoke with my physician who recommended that I replace it.
May I exchange?”
Hi Dennis, and thanks for flagging this to us.
We stand behind every thermometer we make. Rest assured, if there's anything wrong with your thermometer, we'll be happy to send a brand new replacement thermometer to you - completely free of charge of course.
When seeing odd readings like these, a quick thing to check is this Help Center guide which will help you make sure you're getting the best possible readings from your Smart Ear: kinsa.help/SmartEarAccuracy
When readings are odd like the ones you mentioned, this Help Center guide usually sorts them out right away.
But if they don't, please contact us through your Kinsa app > Settings > Customer Support, or at kinsa.help/ContactUs . We'll do whatever it takes to make this right for you!
- The Kinsa Customer Happiness Team
