Hi Anita,
Thank you for bringing this to our attention! We're sorry to hear that the item arrived damaged and that you're unable to use the lid as intended. Your feedback is important to us, and we’ll definitely look into how we can improve our shipping and packaging processes. Can you advise which shipment this is referencing?
If you have any further concerns or need assistance, please don’t hesitate to reach out.
Thanks again! 💜
