Hi Ben,
Thanks for sharing, and we are sorry to see that your shipment sustained damage during transit. Thank you for communicating that you preferred a refund rather than a replacement. We are responding via email to address this situation for you. 😊
“I love the Kitty Poo litter boxes. It has become my 2 cats favorite litter box. I love the fact that I can just pick it up and throw it away when it’s ready. Then I put out a fresh one and I’m all set. Well done Kitty Poo! I’m a grateful customer.”
Thank you for the wonderful rating, Patricia! We’re overjoyed to know your cats love the Kitty Poo Club litter boxes and that the disposal, and the refresh routine is so convenient. We appreciate you! 🐾
Thank you for the awesome rating, Yvette! We’re thrilled you find the system genius and affordable. Easy assembly, and the fact that Kitty Boi loves it! Added pluses!😺 We appreciate you! 💜
“The bag of litter you provide is never enough...I have to buy an additional bag every 3 to 4 weeks. Also, The monthly delivery is never on the time you indicate in your text...usually one week later...very frustrating. I only have one cat.”
Hi Carol,
Thanks for sharing your experience. We’re sorry to hear the litter bag quantity and delivery timing have been frustrating. We’d be glad to look into your shipment schedule and help adjust your plan so you have enough litter between deliveries. Please email support@kittypooclub.com, and we’ll assist right away.💜
Thank you for the wonderful rating, Margaret! We’re thrilled that the Fine-Grain Silica litter box meets your needs—no dust, odor control, and no tracking. All good things!😻
“I have tried a few different litters recently. I started with the heath monitoring as my cat was not feeling good and thought that litter will help me narrow down his issues. Took him to the vet and what the colors of the bag of what may be wrong was completely off. So the heath monitoring was a sham. Then I did the fine grain. Hated it! It had a smell of a dirty gym locker room and made my whole house smell. I had to get plug ins to mask it.”
Hi there,
We are really sorry to hear the Health Monitoring litter wasn't a good fit for you. If you’d like, we can help troubleshoot and explore alternatives that might reduce odor and improve clumpability. We can confirm the change to the Silica litter, and hope this adjustment works better for you. Please let us know. 😺
