“I'd like to know why my order is three days late?? It's supposed to be arriving via Fed ex and I actually reordered early so I could change the box and I'm still waiting!”
Hi Debbie,
Sorry to hear you are still waiting on your shipment. FedEx uses an estimated system and sometimes those estimated dates can change depending on route taken, weather, etc. We can confirm your order is not lost and in transit. We will continue to monitor your shipment to make sure delivery is made. 😊
Thanks for sharing Paul. If the litter doesn't change, that's a good sign and means your kitty is healthy. The Health Monitoring litter changes color to offer early detection of potential health issues. If you have any questions or concerns, please feel free to reach out to us at support@kittypooclub.com. 😊
“It is nice to just throw the box away with the used litter. However, it would be nice to be able to tape the lid on the litter box and throw it away or put in a bag. If I tape it closed the litter pours out and I have a mess to clean up.”
Thanks for the thoughtful review, JoAnn! We’re glad you like the convenience, and we’ll pass along your feedback about sealing the lid to help us improve.😊
“The litter is good and I like the idea of throwing everything out. I do find the plastic ribs that are meant to strengthen the sides very difficult to apply.
Maybe it’s me?”
“I love it,. This litter does not track all over the place. The health monitoring is not necessarily accurate but that is ok.
On a different note, I hate that it is shipped by FedEx, they WILL NOT follow delivery directions and leave it down on a busy street instead of on our front porch and they leave it on snow, wet ground, and in mud. Every month I leave a comment on their site and tell them the problem and every month they say “thank you for your feedback” and nothing changes. There are times I think about not getting this product anymore because of the delivery problem. Sure wish you could get me some help with this.”
Thanks for the terrific rating, Sharon! We’re happy to know the litter stays put and that the Health Monitoring is acceptable to you. We're sorry about the delivery issues with FedEx—we know how frustrating that can be. We'll pass this along to our support team to see what can be done to improve the delivery experience for you.😺
“The kitty poo club is so easy and convenient!!! I do not miss having a nasty plastic box to clean every month!! The health monitoring litter is a great way of making sure your cat is doing alright, since cats are pros at hiding illnesses. When one of my cats passed away several years ago and I had to go down to one box, the kitty poo club actually sent me a hand written sympathy card!”
So glad to hear the Kitty Poo Club is easy and the Health Monitoring litter helps you keep an eye on your kitties. Thank you for sharing your story and support!💜
