“Love the litter box but about to have to cancel my membership because my only shipping option is FedEx, which basically refuses to deliver to my building.”
Hi Mary,
We're glad to hear you love the litter box, but we’re sorry to learn about the shipping issue with FedEx. This is the first time we are hearing this, and understand how important reliable delivery is. We appreciate your feedback. We have added the verbiage, Please deliver to apt. door, and hope this helps with deliveries. We also recommend signing up for FedEx Manager, where you are able to add specifics on where deliveries should go. We're always looking to improve your experience, so we will definitely take this into consideration. If there's anything else we can assist you with, please reach out! 💜
Thank you so much for the lovely review, Bonnie! 😺 We're thrilled to hear that your fur baby took to the litter box right away and that it's meeting your needs. We appreciate your feedback and are here to help if you need anything else!💜
Hi Pilar,
Great news, we just sent a follow up email, as we are showing your order was delivered today! Your disappointment is completely understandable, and we want to assure you that this is not the experience we aim to provide. If this should ever happen again, please reach out to our customer service team so we can assist you and resolve this issue as quickly as possible. You can reach us at support@kittypooclub.com. Your satisfaction is important to us, and we appreciate your feedback. 😻
“Its wonderful Malibu give his litter box a ten toes love. I love it because it is a new fresh box every 30 days. Easy to recycle and your cat has a new box each month.”
Thank you for the fantastic review, Michele! 🐾 We're thrilled to hear that Malibu is loving his new litter box each month. It's great to know that you're enjoying the fresh start and the eco-friendly aspect too! Your support means the world to us! 💖
