Thanks so much for the wonderful review Jennifer! We are always happy to replace any box damaged by the weather. If this should ever happen, please feel free to reach out to us at support@kittypooclub.com. 😺
“Although I love the concept and the soy litter, as a sr citizen with arthritis I find putting the plastic pieces on the sides of the box to maintain the shape almost impossible. Yesterday it took me 1/2 hours to do one and had to have my neighbor do the second one for me. Unfortunately I’m going to have to look for another option.”
Hi Mary, we are sorry to hear assembling the box has been so challenging for you. We appreciate you sharing your experience, and we will follow up via email to see if we can't help. Thank you for your feedback! 😊
“Getting used to litter that smells like cake batter was a little weird, but I like it. So does my cat, although I'm sure it will have no bearing in her future eating of raw batter.
It seriously clumps, dries out her poops fast and scoops easily. She also doesn't track it all over the house. And really, cake batter isn't a healthy choice ☺️”
Thanks for the wonderful rating, Laura! Not sure we've ever heard that the Soy litter has a cake batter scent. Will definitely pass that on. Thanks again for sharing! 😺
“I love the box, but the soy pellets are not the right choice for us, but it was easy to change to a different litter. I'll test the different choices until we find the right fit.”
Hi Amanda,
Thank you for sharing your experience. Sorry the Soy wasn't the right fit for you, and we hope the Diatomite works better. Please feel free to reach out to us at support@kittypooclub.com, if we can ever be of help! 😍
Thank you for reaching out Fay, and our apologies for any confusion. Looks like we followed up via email yesterday, advising that account activity shows you changed from the Soy to the Health Monitoring litter on 4/28 via the customer portal. Please respond to the email Valerie sent you yesterday to confirm, and we can get that switched back to the Soy litter in time for your next order on 6/11. Happy to help! 😊
