“It was the most impossible thing to put properly into place - took me over an hour to get it in the correct position, so that the mop did not leak. Could you not make it a little easier?!”
“Thank you for sending the silicon cap replacements. My mops are now working perfectly again and have stopped leaking!they were a bit fiddly to fit but the video was helpful.”
“Silicone tip. What is the point this tiny bung falls out every time I refill and is lost - koh sent me 4 what a nightmare to put in 2 of the 4 split one already lost agin and without it the fluid pours out !!! Very poor design for an expensive now useless mop !”
Hi Dee, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A
“My mop kept leaking fluid, got in touch with Koh who were really helpful and suggested we needed to replace the silicon cap. Ours seemed to have disappeared completely. Received replacement next day and mop now works perfectly.”
