Hi Gail, This made our day! Thank you for sharing this amazing feedback, this is what our brand is all about!! So glad to hear of your Koh success. – Team Koh
“My KOH mop was leaking water and I was considering buying a replacement, but I sent an email to the KOH team explaining the problem. They sent me a couple of possible causes with pictures. It seemed I had lost the Silicon Cap. I asked if I could purchase a replacement. These are not available to purchase, but the team kindly sent me FREE of charge a replacement cap, with picture instructions of how to replace it. Problem solved. Thank you very much KOH team. Brilliant service.”
“Thank you for sending me a new silicon cap after I contacted you about the leaking.
I did manage to fit it, bit fumbling and took a few times but I am 76yrs.
All working well again thankyou”
Hi Joyce, thank you for your review and I'm so glad we could get you back on track and your mop is working. So glad to hear this! Thank you for choosing Koh 😊 – Team Koh
