“The personalisation was great, but... the red velvet cake itself was surprisingly too dry and crumbly. Having had a decent experience with a frosted Victoria sponge earlier in the month, this was pretty disappointing if I'm honest, especially for the money.”
Hi Julian,
I am really sorry to see that our Red Velvet wasn't up to our usual standards, I will forward this to our kitchen team and Head of Production to see if there are any changes that can be made to improve the quality. We want all of our customers to have a good experience so I'm sorry that it wasn't a good one on this occasion. If you have any further feedback then please email hello@konditor.co.uk as I would like to find a way to resolve this issue.
Thank you,
Nicole
