“The first time I used this mask it was fine, with no adverse reaction etc. However, the second time I used it, as soon as I removed it, I had redness (looked exactly like a sunburn) all over my face where the mask had been. Thankfully the redness went away within 2 hours, with me applying a cold compress. I don't want to risk using it again though, as it seems there is something in this that my skin is sensitive to. I feel bad giving this only 2 stars because I can see how it might work well for a lot of people and it is a high-quality product, it's just a shame how my skin reacted.”
Hello,
Thank you for your review!
It is normal to see a little bit of redness after use due to the increased circulation and detoxification process, and you should see the redness subside after 15-20 minutes. If you are finding the Turmeric Mask quite intense, we also had one of our staff members who has sensitive skin build up a tolerance to the Turmeric Mask because it is quite active. She initially started using it as just an exfoliator while showering, then started gradually using it as a Mask for a few minutes at a time until eventually she could leave it on for the full 15 minutes.
Please don't hesitate to reach out to our customer care team if your skin is still finding the mask quite intense.
With Kindness,
The KORA Organics Team xxx
