Hey Naomi,
Thanks for the review and sorry to hear of the cuts.
Technique is really important. It def sounds like you're applying too much pressure when using. It's really important to apply no pressure at all - just let the weight do the work!
Fire us an email and we can def help you get more from the razor.
“Thought this would be a great product, followed all recommendations but this has just ripped my skin the shreds. Deep cut into my skin so have had to stop using”