“Worst lashes ever! I’m an eyelash technician with 14 years of experience and have never seen such cheap, low quality lashes. All my clients had fallout, I had to redo every set, and Jasmine is unprofessional and clearly has serious issues.”
Hello Hermine,
Whilst we appreciate all of our customers' valuable feedback, I must respectfully share that as the supervisor of Customer Service at LBLA, it is disappointing that you feel the need to state something so discourteous as my associate Jazmine "clearly has serious issues." As I treat all our customer concerns with the utmost importance, I personally took the time to fully review your inquiry and immediately investigated your claim of our lashes being "defective." I had one of our highly-skilled in-house lash specialists test every single box of lashes that you returned to us, and she deemed them in perfect working condition. We provided videos and photos to you directly, demonstrating this.
I also want to reiterate that your return request did not fit within our Policy guidelines. We are able to provide refunds for products returned to us that are un-used and in the allowed time frame; yours were well-used, with over half of some boxes missing and past the return window. However, because we always strive for customer satisfaction, Jazmine made an exception to our policy and still sent you a partial store cash credit.
I understand your frustration with retention issues, and our team is always happy to troubleshoot with you.
Thank you again sincerely for taking the time to express your thoughts. Please let us know if there's anything else we can assist with.
All the best,
Audrey
Thank you so much for your fantastic review, Maddie! 💖 We're thrilled to hear that you love our Flower Power True Matte Lashes! Your support means so much to us, and we can't wait for you to rock those gorgeous lashes!
Thank you so much for your glowing review, Celeste! 🌸 We’re absolutely delighted to hear that you’re loving our Flower Power True Matte Lashes! Your satisfaction truly means the world to us and motivates us to keep delivering the best!
Thank you so much for your amazing review, Christy! We're thrilled to hear that you love our Flower Power True Matte Lashes! Your kind words about their dark, fluffy, and fan-like quality mean the world to us!
Warm wishes,
Team Lashbox LA
Thank you so much for your amazing review, Evie! We're thrilled to hear that you love the lashes and that they’re dark and matte just as you wanted! Your enthusiasm truly makes our day!
Warm wishes,
Team Lashbox LA
Thank you so much for your incredible review, Adriana! We’re overjoyed to hear that after 8+ years as a lash artist, our Flower Power lashes have become your favorite. Your expertise and appreciation truly inspire us! Keep shining in your artistry! 💖
