“I’ve been a satisfied customer since 2020. Lash Box LA is a company that’s always evolving, and my favorite purchase is their adhesive. I’ve never had retention of over 10 weeks with any other brand except Lash Box LA!”
“I love the camellia easy fan 0.03 lashes, but find that they are inconsistent in assortment of the mixed trays. I received some 7-15 mm and some 8-15mm in the new packaging. Then received some 8-15mm in the old packaging with only 1 row of 8. I hope they keep the 7-15mm packaging. I honestly would prefer more rows of short lengths. I never use all of the 13,14,15 in a package. That being said, the quality is amazingly and the shipping is fast!”
“I love your products as always. The only thing I don’t like is the new boxes, they take up more space in my room and storing. The cardboard is a little bulky and cumbersome. Also the mm on the right hand side of the strip, slows me down a bit because I’m right handed. When you used to print the mm on the left it made it easier for me to find my size without my hand getting in the way.”
“Lashing has never been so easy with LashBox LA lashes! I am about One year & a half into lashing and I thought I just wasn’t good at making fans. I finally feel like a real pro at fan making. If you’re looking to trying or switching brands, then don’t hesitate, LBLA has everything you need to be successful! (:”
Hi Magdalena! Thank you so much for your wonderful 5-star review! ✨ We're thrilled to hear that you're loving our products and that they arrived quickly. Your recommendation means a lot to us, and we're excited to continue providing you with amazing lash solutions!
Hi Sylwia! Thank you so much for your fabulous 5-star review! ✨ We're delighted to hear that Lashbox LA is your favorite! Your enthusiasm truly brightens our day, and we can't wait to continue providing you with everything you love.
Hi Charlene! Thank you for your awesome 5-star review! ✨ We're so happy to hear that you're loving the purple adhesive and our volume tweezers! Your satisfaction is our top priority, and we appreciate your support in making Lashbox LA a part of your lash routine.
Hi MezmaRae,
I'm really sorry to hear that you're having issues with the tweezers. We strive to provide products that meet the expectations of our customers, and it’s disappointing to know that we missed the mark here. Your feedback about their performance is important to us, and we will take it into consideration.
If you haven't already, please reach out to our customer service team. We'd love to explore options to ensure you have a better experience with our products in the future. Thank you for sharing your thoughts with us.
Warm regards,
Team Lashbox LA
Hi Deborah,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
After reviewing your communication with our team, I can see that we made every effort to support you thoroughly—including prompt responses and a direct phone call to help clarify any concerns and avoid miscommunication. Our goal is always to provide exceptional service and ensure our customers feel heard and supported.
That said, we always welcome feedback and take it seriously, as it helps us continue to improve. If there's anything specific you’d still like to address or discuss further, please don’t hesitate to reach out—we’re here to help.
Hi Maddie! Thank you for your incredible 5-star review! ✨ We're so glad to hear that Lashbox is your go-to for everything! Your support means the world to us, and we're excited to continue being part of your lash journey.
“Lashbox LA is my absolute go to brand for all things lashing & the best brand I’ve ever used in the 5 years I’ve been lashing! Their quality is unmatched in every category- lashes, adhesives & liquids. I’ll forever use them!”
Hi Victoria! Thank you so much for your amazing 5-star review! ✨ We're thrilled to be your go-to brand for all things lashing, and it's fantastic to hear that you find our quality unmatched. Your loyalty means the world to us, and we’re excited to support your lash journey for years to come!
Hi Cassandra! Thank you for the fantastic 5-star review! ✨ We're thrilled to be recognized as the best in the game and appreciate your support. Your love for our products drives us to keep delivering top-notch quality every day!
“Consistently impressed with the quality and innovation Lashbox LA brings to the lash industry. I really hope they come out with more shades of lashes!”
Hi Jacquelyn! Thank you for your wonderful 5-star review! ✨ We're so glad to hear that you're consistently impressed with our quality and innovation. Your suggestion for more shades of lashes is definitely noted, and we can't wait to bring you even more options in the future!
Hi Kimberley! Thank you for your lovely 5-star review! ✨ We're so happy to hear that you love our lower lash mascara and appreciate the beautiful packaging. It’s fantastic to know it makes you feel special—just like you are! We’re excited for you to keep enjoying your lashes!
“I was a little hesitant at first, but I was honestly impressed and blown away with these anime spikes! Despite their shape, the spikes blend in so nicely with traditional extensions/fibers. They’re incredibly soft and lightweight, so retention should be a breeze, with no concerns about weighing down the natural lash. I’m so excited to keep working with these!”
Hi Kristen! Thank you for your fantastic 5-star review! ✨ We're so glad to hear you were impressed with the anime spikes and that they blend seamlessly with traditional extensions. Your excitement is contagious, and we can’t wait to see the amazing looks you create with them. We appreciate your trust in us and are here to support your lash journey!
“The best lash brand ever! I have loved every single product I have tried from LBLA. The packaging is always beautiful and the products perform as expected and exceeding expectations every time.”
Hi Baily! Thank you so much for your incredible 5-star review! ✨ We're absolutely thrilled to hear that you love every product from Lashbox LA and that they consistently exceed your expectations. Your appreciation for our beautiful packaging and product performance truly warms our hearts. We can't wait to keep delivering amazing experiences for you!
Hi Ilana,
I'm so sorry to hear that your lash wash arrived in that condition. That’s definitely not the experience we want for our customers. We take great care in packaging our products, and it’s disappointing to know that we fell short this time.
Please reach out to our customer service team so we can assist you further and ensure this is resolved. Your feedback is crucial for us to improve, and we appreciate you bringing this to our attention.
