“Packaging was ten out of ten . Lashes looked amazing ! However I’d bought brown because I wanted to tame my look down . I bought thin ones , too thin and too whispy! my technician could do them although she is normally brilliant . My fault ! Not yours !”
Thank you so much for your thoughtful review! We're so happy to hear you loved the packaging and that your lashes looked amazing.
We completely understand that trying a new style can be a bit of trial and error. It sounds like the brown lashes and the thinner, wispy style just weren't the look you were hoping for this time. We truly appreciate your kind words and your understanding.
If you'd ever like help finding a fuller brown lash or a style that gives you a softer look while still adding more volume, we'd be more than happy to help you find the perfect match. We appreciate you choosing LashBox LA and hope to see you again soon!
“I’ve been using Lash box for 7 years now! Absolutely love everything!!! Only disappointing thing was a tray of lashes the curl was definitely not D curl and was an effected tray the whole thing. Other than a few issues love the products as well as the reward system now.”
Hi Mariah,
Thank you so much for being a part of the LashBox LA family for 7 years! We’re thrilled to hear that you love our products and rewards program. 💖
We’re sorry to hear about the issue with that tray — that’s definitely not the experience we want. If you experience any issues with our products, please reach out to our customer service team and provide photos of the concern so we can assist you and help resolve it.
Thank you again for your support and loyalty — it truly means the world to us!
Thank you so much for the love and support — we’re so happy you enjoy LBLA products 🤍
We also wanted to note that your recent order received free shipping through our rewards program, which we’re always happy to offer as a thank-you to our loyal customers. If you ever have questions about rewards or shipping options, our team is always here to help!
We truly appreciate your feedback and support.
“I love the camellia easy fan 0.03 lashes, but find that they are inconsistent in assortment of the mixed trays. I received some 7-15 mm and some 8-15mm in the new packaging. Then received some 8-15mm in the old packaging with only 1 row of 8. I hope they keep the 7-15mm packaging. I honestly would prefer more rows of short lengths. I never use all of the 13,14,15 in a package. That being said, the quality is amazingly and the shipping is fast!”
Hi Julia! Thank you so much for taking the time to share your valuable feedback. We are in the process of transitioning all the mixes to 8-15mm so unfortunately we will no longer carry 7mm in the future for this collection. I apologize for any inconvenience! I have also emailed you about it, so feel free to reach out if you need further assistance. All the best,
Lashbox LA 🩵
Hi Arienne! Thank you for your great 4-star review! 🌟 We appreciate your feedback about the glue – it's fantastic to hear that it works well and dries quickly! We understand the purple might not be your favorite, and we value your thoughts. We’re always here to support your lash journey!
Hi Gillian! Thank you for your lovely 4-star review! ✨ We’re delighted to hear that you appreciate our clean products and fast shipping. Your support truly motivates us to keep providing quality you can trust. We look forward to serving you again soon!
“Im in love with Lashbox LA products. The fibers are so soft that even softer than human lashes lol. Easy to make fans with. And I like how they have so many different primer option depending on your client needs.”
Hi Uyanga! Thank you for the wonderful 4-star review! ✨ We're thrilled to hear that you’re in love with our Lashbox LA products! It’s fantastic that you find our fibers so soft and easy to work with when making fans. Plus, having a variety of primer options is essential for tailoring to your clients' needs! We appreciate your feedback and can’t wait to see you continuing with our products! 💖 Happy lashing!
Hi Lisa! Thank you for your wonderful 4-star review! 🌟 We’re so glad to hear that you love the Alchemist lash glue and primer! We understand that shipping costs can be a concern, and we truly appreciate your feedback. Your support means so much to us, and we hope to continue serving you with our products in the future! 💖 Can’t wait to see you back at Lashbox LA soon!
Hi Diana! Thank you for the wonderful review! We're so glad you think our product is fantastic! We appreciate your feedback about the shipping charges, and we’re always looking for ways to improve. Your support means a lot to us, and we hope to continue providing you with exceptional products! 💖 Thanks for being part of the Lashbox LA family! 💖
“I love their products. Contacting customer service is a little tricky. But I keep coming back for the things they offer that you can’t find anywhere else.”
Hi Caycee! Thank you so much for the great 4-star review! We’re really glad to hear that you love our products and appreciate the unique offerings we provide. We’re always working to improve our customer service experience. Your support is invaluable to us, and we can’t wait to continue providing you with unique items you adore! 💖Can’t wait to see you back for more amazing finds! 💖
“I bought two pairs maybe a couple years ago and loved them so much I bought two more and unfortunately the angle is not consistent but I still like them and they work just fine”
Hi Gyvette! Thank you for taking the time to share your experience with us! We're so glad to hear you loved your initial pairs and continue to enjoy them. We appreciate your feedback on the angle inconsistency and will certainly look into it. Please note that each of our tweezers are slightly different because it is handmade and hand polished for a better grip. Your satisfaction is important to us, and we're here to ensure you have the best lash experience possible! 💖
“I love the products , I just wish we could buy one size in the Little Y’s because I use a ton of 13’s and am buying a mix set just for the 13’s which makes it expensive. New Alchemist is great.”
“The only suggestion I would like to make is that it would be helpful if each strip in the sable lash trays had a curl indicator, in addition to the length indicator. Currently, only the length is marked on each strip, and the curl is only marked on the tray itself. It would be more convenient if each strip had both the curl and length indicators, as this would eliminate the need for me to write down the curl for each strip. Given the price of these trays, I believe this would be a valuable addition.”
“I live for their favorite cashmere lashes, they are so soft and my tweezers pick them up nicely and they fan perfectly. I do wish shipping was faster but they are consistent with their shipping times and I have never had any issues or late items”
“I recently got a new alchemist adhesive. Not going to be my favorite. It takes too long to set for volume or single lash. Doesn't dry fast enough. Especially impossible to use with premaid fans. I will go back to O!mega adhesive with a turquoise top. Seems perfect for Florida climate.
Lash quality is great. Packaging also.”
“Absolutely love these lashes. No one can tell they aren’t true lash extensions. Rated 4 out of 5 stars since the adhesive could be better retention wise.”
