“I love LBLA, but lately have had some quality control issues and was sent a discount offer that was better than my adhesive subscription, so in order to get the discount for adhesive, I had to cancel my auto-order temporarily. Maybe in the future, auto-orders automatically get the current discount being offered to everyone if the date of their auto-order is during the sale/discount code?
Regarding quality control, the last 2 orders I've received of CC lashes were relatively straight and looked a lot more like C. Also, several cases of easy-fans have extra adhesive on the strips that has to be scraped off before you can dip and apply them.
Overall product quality, options and packaging are great - this is just some recent concerns.”
Thank you, Maria, for taking the time to share your feedback with us. We highly appreciate it. We will definitely bring the subscription sale idea to our team's attention. Regarding your C+ and Easy-Fan lashes, we would like to discuss this further with you along with sending you new lashes. One of our friendly customer service representatives will contact you shortly. Once again, thank you for your valuable feedback!
“Love the Mocha lashes. I have tried .03 and .07 Lash Box never misses however the mixed tray sizing is inconvenient. If you use longer length you will need to buy two trays for one full set just to be safe if you use longer lengths.”
Thank you for taking the time to review our Mocha lashes. We appreciate our customers' feedback! We are excited to let you know that we are working on single-length trays.
“Mocha lashes are so pretty on their own or mixed in with traditional black lashes. They are the same top-quality lash you are used to getting from LBLA. Easy to fan with flower bouquet technique.
Only drawback is that the trays are only available in multi-length. I would prefer to buy these in single length trays or at least in 7-8-9, 10-11-12 as I do not use anything longer. It's a waste of half a box.”
Thank you for taking the time to let us know, Jenny. We appreciate and value our customers' feedback! We may have a little surprise up our sleeves for Mocha single trays. ;)
“I love LBLA for lashes and retail products. I have had some issues with .03 lashes not coming off the strip seamlessly. They'll be chunky. Otherwise, I continue to purchase products because I know they're of the highest quality.”
Hi Jessica, thank you for taking the time to let us know. We do value our customer's feedback. Our highest priorities are our customers and our products for our customers. Please reach out to our customer service team if you need anything!
“Love Lashbox LA. I have always bought from them, but recently trying to purchase and they are out of everything!
All my lashes I use, they’ve been out for 2-3 months currently. Totally get this happens but it’s the way I make my living also.
Other than that I have never had a problem with them and once they get my lashes in I will keep buying!”
“Love most of the retail items. I wish the adhesives lasted longer. I assume This is due to me working in +60% humidity. I love “Invisible genius” -have to replace 3 weeks or becomes inconsistent. I recently purchased one that only lasted me 2 weeks. I’ve been using for 1+ yr.”
“Loved my order everything was great! Except that I didn’t get the “free gift” promised after spending a certain amount, wish I would of got that but other than that love my products.”
“I usually buy from the lashbox Canada but they were sold out, the shipping was such a drag to get here & took much longer than anticipated! Still won't stop me from buying lashbox adhesives! The best!”
“I absolutely love the lashes. They're easy to pick up, easy to fan.
I enjoy the isolation tweezers. They're lightweight and easy on my hand. I am however really struggling with the volume tweezers. The grip is not working for me at all, and I've tried a lot of them.
But when it comes to lash trays, they're definitely in my top 3.”
